Disney Springs Welcome Center Guest Relations

I wanted to leave 0 stars. For Disney being so “customer focused” their customer service at the Welcome Center is horrible. We had arrived at the welcome center at 10:03, doors were locked, a customer service rep came over to the door and told us they were closed. We asked if we could pick up our tickets for the park (needed for tomorrow) since it was just a few minutes after they closed and she said no. It wasn’t a complicated effort that would have taken lots of time - already had confirmation number and id ready in hand, but she turned us away!nHorrible customer service at the welcome center. If you are going to sell yourself on being “magical” and having great customer service than I would think you can take an extra few minutes to get people their tickets that arrived 3 minutes after the close time.nnThey also need to update the hours on the website. One place is states 9 pm, another states 10 pm and a 3rd states 11 pm. I tried calling to verify which time it was, but when I finally got to the point to talk to a representative it was a 42 minute wait time. We were in the parking garage so decided to just make the 10 minute walk.nnWe don’t even want to go at this point and going to see if there is a way to cancel all together and we will NEVER be back to Disney. We will use our money elsewhere. Take care of your customers!! Take the extra step!!nAlso update your hours and be consistent on all webpages and the hours OR let the customer actually talk to someone.

They need to update the hours. Waited for a shuttle for over 30 minutes before a kind employee who saw a bunch of us waiting, told us that Disney Springs didnt open until 11am. Which the site says 10 am. When you are trying to plan your day every hour counts....

Great customer service