RE/MAX Affinity Plus Rentals

We rented early January through VRBO.nnSteve, who I dealt with, said he would credit me for the cleaning and unprofessional appearance their property had. NEVER RECEIVED THAT CREDIT. Here’s what happened.nnArrived and found lipstick on a bathroom towel. Gross, and tossed it aside. Getting settled in, and my daughter found a dead bug (roach?) the size of a quarter in a dresser. Then, pulling down the bedding, found black hair in 2 of the beds and black footprints on a pillowcase. Also, a questionable white stain that looks like “mayonnaise” on the comforter. Threw the comforter in the corner and left it.nnSo we washed all the bedding before going to bed the first night - we got done at around 1:00 am after a day of travel. Fun.nnContacted Remax/Affinity on Sunday with questions I had, and spoke with Steve. He said he liked to give the girls in the office a day off, so he handled Sunday calls. He said my questions were not serious enough for him to address at that moment as he was putting out other fires. Very unprofessional. For all this filth, effort, and cleaning by us, he said he would credit us on our credit card we used to rent this, place. HE NEVER GAVE US THE CREDIT.nnNow the pool. It had bugs covering the whole surface. The whole surface. NO SKIMMER! Spoke to a woman at the office the day we arrived. She sent the pool guy out early Sunday morning. HE was unprofessional too. He came out Sunday and did something to the pool. Didn’t leave a skimmer. (Standard item for a house with a pool). Pool seemed ok. But the bugs returned. I called Affinity and they said he should’ve left a skimmer, so they sent him back. He returned the next day early in the morning. Wasn’t happy. LOUD, LOUD talker on the phone early in the morning, waking my kids up. Also the pool was set at 85 degrees, which is quite cool according to everyone I spoke to.nnKitchen had ants all the time, as did the bedroom nightstands. Shower barely dribbled water out and had extremely low pressure.nnI am putting this review on the Remax/Affinity site because of Steve. I was not going to review the rental on VRBO, choosing to save the embarrassment to their client (a homeowner in Wisconsin, I believe) and company. But I received an email saying he reviewed me as a guest. He gave me 4 out of 5 on all categories! We did nothing wrong. Left it cleaner than we found it. Because of the review window of time, I cannot review it on VRBO. So, here’s my review Remax/Affinity and Steve.