Alan H. Miles, OD

I saw Dr. Miles for the first time last year because he was covered under our new insurance rates, whereas the doctor I'd been seeing since childhood no longer took our insurance. I chose to see him because, honestly, I was going to get a free pair of glasses. I found him to be a little cold but overall, not a bad doctor. His assistant wasn't the best, but she did her job, I suppose. I wanted to return to him this year, so I made an appointment weeks ago for today. The receptionist I spoke to said he'd call me if he had a problem locating my insurance, however, I never received a call. Today, the receptionist called me an hour before my scheduled appointment, saying they couldn't find my insurance. I talked on the phone with them for about 15 minutes, yet they were not able to resolve the problem, and they said I could call my insurance company. How am I supposed to do this an hour before my appointment? Obviously, a little heated, I said this was ridiculous. They admitted it was their fault, but they said there was nothing they could do about it. Had they called a week ago, I would have gladly located the information for them, and there would have been no issue. But now there's certainly nothing I can do about it either - except to not return to the office and write this review. I see no reward in going back to this doctor's office, especially with my experience today.