OfficeMax

I’ve only been to the Grafton Office Max before going to this location yesterday. The customer service was like night and day in comparison. I was assisted by four different associates and each one was kind and helpful! Lisa in print was enthusiastic and did a great job on what I needed. Great staff all around! Would highly recommend this store and their print department.

FAXING NOT AT OFFICE max.nI have used there faxing service for years and the cost per sheet as I remember was around a dollar. I went today and was shocked. $2.49 per page. So my 10 page document would have cost me $25.00. Sorry Office Max I will shop online from now.

I was in the West Bend Store about 6weeks ago, simply to buy ink. I was not greeted nor helped in anyway. I regret going to this store. They only had ONE black ink cartridge and NO color cartridges for my printer. So much for being an office supply store. I use to work for this store; so I know what is expected of employees. Often Manager was “in my ear” telling me to “see if X customer needed help”...even if I was knee deep in something else. She DID not even greet me or ask if I needed help. I had to go elsewhere for my color cartridge.nnA day or so later a received an email from Office Max asking about my store experience. I gave them my honest opinion of my “store experience “. The of West Bend store replied to my survey via email. She told me how my “opinion was wrong”. I’m sorry, you asked for my opinion. She should have not been the person to reply to me as she was rude, snobbish and mean. However, at that point I let it go.nnI have/had a dear friend who also works at this store. She called me several weeks later stating she needed to talk to me “because she has a heavy heart”. I agreed and we were to get together within a few days. She kept canceling our plans to meet for 15 DAYS!!! This alone stressed me out as I am “high anxiety”. Finally we meet. And she told me that I was wrong, unkind and an angry person. I should have ended our friendship right there as she has not really been that great of a “friend”.nnAfter her visit I was upset that my name was shared with everyone in that store. I gave an honest opinion of how I felt . I didn’t know my name would be attached to review or be shared with entire store or that my friend would be so bitter about it. So, I contacted Corporate. The first person I talked to was very sorry that this experience happened and would execute this to a higher level. I should expect to hear from some one in 2-3 days. It took 2 Weeks for someone to get back to me. After our conversation I told her i regretted going in that store that day and would not be returning as long a current manager was manager at any office max store.nnI did message my “friend “ and told her what was going on. She replied by ending our friendship...over my giving my honest opinion.nnOffice Max only wants “good reviews “ otherwise they will tell you that you are “wrong”.nI will never shop at any office max again.nnHopefully my so called friend will come around, as our husbands are also friends.nnDon’t shop Office Max. In the future I will be getting my office supplies from a online retailer who knows what “good customer service”is.

Lisa at the print desk is truly a delight! Fantastic upbeat attitude and so helpful!

Whenever I need copies, ink, whatever is related to force supplies - I go to office Max. The employees are very helpful and if they do not have an answer for you, will ask around. Prices can be a bit higher but there sales are fantastic.