Therapy Services at SSM Health St. Clare Hospital - Baraboo

Terrible I’ve been to physical therapy before and had good results. This was my experience, initial consultation. Bend forward, bend back, bend side to side. Told me to do and exercise turned and typed then asked how many did you do. Briefly showed me two more exercises each time barely watched me do it once then turned and typed. With that said they wanted me three more weeks twice a week. Not spread out at all just one day between. Which I didn’t do because of my prior experience with physical therapy. The subsequent visit weren’t as good as the awful first visit. During these visits I saw the assistant who showed me a few exercises never standing. The only time she stood up was to take me in or to another room. It’s a good thing I read the sheets so I could see the exercises done right. I kept telling them my PA sent me because I would get ultra sound they ignored me. I also tried to find out what I was being charged they would not tell me. I called the transparency in pricing number they gave me and they wouldn’t tell me. What they did do was transfer me to different departments. The last person I talked informed me if I was not being nice. I informed her I was calling my insurance company about the terrible care I received and their unwillingness to tell me what I was being charged. She hung up on me the next day I called my insurance company and told them exactly what happened. They are filling a complaint.

Through 5 different rehab facilities, I've never left an appointment feeling better after each visit than like I have from here. The therapists each have their own unique manner in which they treat you and how they go about it.