Kay

We ordered our wedding bands on August 3rd, with the guarantee/promise that they’d be ready by our wedding date, August 28th. Neither of them were. My ring wasn’t ready until mid September. I’ve called the store about MANY times regarding my husbands wedding band and they never had it in store, or even knew where it was for that matter. They’ve promised to call within the hour to let me know, and never did. Finally I was allowed to talk to the manager and he said he had no idea where it was. Our ring was just lost. So they would have to reorder it, he told me it would be ready November 6th. I tried to get a hold of the manager that morning of the 6th, to ask what time my husbands wedding band would be ready for pickup. He never got back to me. Today is the 8th, and still no information on our ring. It’s been 3 months!!! We are paying for a ring we do not have. This is absolutely ridiculous. It was frustrating enough to not have our rings for our wedding day. I have tried to be nice and understanding since I am aware that covid has caused some shipping delays. But 3 months & still no ring!!??

Walk in and ask for Tony. I have been a Kays shopper for years, last visit solidified why, and Tony was a huge part of that. She or I could not have asked for a better experience.

Nightmare of a Sales Team I don't know what buying from this company would be like but then I don't know who would WANT to buy from this company. I guess someone who likes having upwards of 4 people staring/commenting on their every move (PRESSURE MUCH) and then getting shorter and shorter with them because they want I don't know....TRY ON RINGS and think about a multiple thousand dollar purchase and then trying to harasses my husband into purchasing something I didn't even want by insinuating that he was somehow less of a man if he couldn't (what decade is THIS?!?). There was some kind of traveling showcase and even to my untrained eye they seemed to be really low quality setting rings and they were only there til the close of business. I don't know why they even started me over there and wasted both of our time. Maybe a question of, "Would you be interested in purchasing today" would have been good start because I spent 80% of my time looking there when I had 0% intention of buying same day but once again being watched by FOUR people at once can make you act against your best interest. This ended in their actual showpieces that they keep stocked all the time (the quality re-markedly better) and with the salesman trying to set up a payment program with my husband for rings that I had NOT EVEN EXPRESSED AN INTEREST IN yet, and saying that I "deserved them" and that "he should be able to provide them for me" and THEN asking me if I even liked the ring....and it was a mediocre match at best to my tastes. Salesman left in a huff after that all but slamming the rings case closed and refusing to make eye-contact with us making it VERY clear we were no longer welcomed in the store. This was like the Car Salesman experience I've never gotten even at Dealerships. I will NEVER forget about these high-pressured, condescending salesmen and no Kay's Branch will ever be getting my money. I know that I will be forgotten in a heartbeat I saw them treating another customer exactly like this upon me leaving the store. So it wasn't just me. Take a couple steps and go over to Morgan Jewelers I had an AWESOME relaxed, no pressure, INFORMATIVE, session with Jesse Guerra (I am going to give him his own review) after angrily power-walking the mall until I felt like I could deal with sales people without screaming and HE restored my faith in humanity after having it destroyed by the Kay's Jewelry Sales Team.

I would recommend this place for any body that needs a repair on a ring. My wedding ring snapped two or so weeks ago. I bought my Ring in they were really nice. It wasn't as expensive as I thought it was going to be, they also did a a really nice cleaning of my ring, got it back a week sooner then they said they would. My only complaint is they didn't do a sizing of my ring finger when I bought in and had to call in later on in the day to fix that issue since I accidentally gave them a wrong size otherwise I would have given 5 stars. Well came back later on to get other rings cleaned they did a fantastic job with the cleaning and repair.

I would recommend this place to everyone I know. Mick was the one that helped me was super nice and when resizing my watch he was explaining all of the things he was doing. When I was there a couple of people went in and he was answering all of their questions but at the same time he was working on my watch which I appreciated that he was trying to help everyone and not waste anyones time. If I could give this place 10 stars I really would.