Nouveau Antique Jewelry

I want so badly to support this small business, but my experience was really, really bothersome. I ordered two wedding bands for me and my partner. They let him pick out three because they needed stock and said he could pick it out when they arrived. They said they’d call in a week and a half when they arrived. Three weeks went by and we got no call, I left a voicemail, no one returned my call. Four weeks went by and the person I finally spoke with could not tell me anything about my order and asked if she could call me back. I got a call a few hours later letting me know I could pick them up the following Saturday, but only two rings could ordered for my fiancé. This was no big deal since it was a kind gesture. When I arrived I wasn’t greeted, I waited to be approached while they talked to an unmasked guest. When they realized I wasn’t leaving I was finally approached. It took some time to find my order and as soon as the rings were dumped out I knew a) they were not the men’s rings we picked out and b) they were way too small. They also ordered a size 8 for my ring, though I ordered an 8 1/2 because they found out it didn’t come in half sizes. Instead of making me aware, they still ordered it. Not sure if I will be able to wear it for my wedding day. They didn’t seem particularly phased or apologetic for their wanton disorganization. I felt their attitudes towards me were quite cavalier, perhaps because my rings were less than $200. They come across as highly disorganized, people who do not take their business seriously. I’m highly disappointed and in the hunt for new rings.

Unique & Wonderful items! Everyone was so helpful! Highly recommend!

A wealth of knowledge and very nice people to work there

Beautiful selection. Amazing customer service. The owner goes above and beyond!

I can't say enough praises for Nouveau in Cedarburg. They go above and beyond for customers and are fair and extremely knowledgeable about their pieces. This is a magical part of downtown that I suggest everyone stop by and see.