Rogers & Hollands® Jewelers

Today my wife and I purchased diamond earrings from Bonnie at the Fox mall location. Bonnie was great and knowledgeable of the earrings she was selling. She said I've would be happy with the early Christmas gift and she was right! The earrings look great even under normal lighting conditions, exactly what I wanted for my wife. Than you Bonnie for the great customer service. We will be back!

I’m not exactly sure where to begin. My fiancé started the buying process for my engagement ring back in June. He settled on a ring in July and placed the order. The store ring was a white and rose gold. He though I would like just solid white so he custom ordered it. They told him it would be there in august so he planned the engagement for mid September, as we had our housewarming party scheduled. The day before the planned engagement they call to say the ring was not in. So they gave a temp to propose with. I happened to fall in love with the temp ring and they let me keep that instead. Once the original ring came in (a week later) we went in to get my ring sized as it was too small. They sent it out and said it would be back by October 3rd. The Monday before they called and said due to the ring being 2 toned it had to be sent out and completely remade. Now it will take 6-8 weeks. We had already scheduled our engagement pictures for November 15th, so my fiancé said that would be cutting it close. They said they’d put a rush and have it done in 4. October 21st we stopped in to see what was going on and they advised us the ring was done and just awaiting shipping. We were leaving for vacation so weren’t supper concerned. We now have not heard anything so he called last week (first week of November) and they said it was guaranteed to be here November 13th. Some excuse about the locations Being closed for a week because the election. At this point it’s all excuses. It is now November 13 and I still don’t have a ring. I went to the store and again after more excuses the ring was going to be delayed again. At this point I don’t want it. They offered me store credit to compensate us but I don’t even want to shop at Rogers and Holland’s anymore due to this whole experience. I ended up having them cancel everything and I’ll go else where. So now, I have engagement pictures in 2 days and NO ring. What an awful experience all around. Please do yourself a favor and do not shop with this awful company. They do not care about you or your experience, they only want your money. 0/10 would I recommend.

Try to find another jeweler if possible...nI had a ring I got as a gift years ago that broke (the opal stone fell out). I was devastated, and as a gift, my mom took it to rogers and Holland’s and paid for it to get repaired as a surprise. She then mailed it to me because I’m currently living in TN, and within a week, the stone fell out again. I was being extremely careful with it, so I don’t even know how that happened unless it was just a bad repair job. So I called them again and asked if they could repair it again in early March. I took a trip home and brought it to them to get repaired, and then COVID happened and everything closed down. Because of this, I was extremely patient with them, even waiting after they opened to see if they’d give me a call. They never did. So I called them to check on the status of my ring around May. They told me they had to send it to some main office and they haven’t gotten it back yet, to which I just asked if they could give me a call with more updates when they come. Nobody ever called. Several weeks later I called again, and still, no new news. So once again, I asked them to call, and nobody ever did. At this point I became frustrated because this ring had a lot of very sentimental value to me and it seemed as if they didn’t care enough about me as a customer to even check in on the status of my ring, because I had to explain to them every time I called who I was and what I needed, and it never seemed to ring a bell with them. So this kept happening at least three more times, and nobody ever returned my phone calls. Finally, In mid June, they said that they would send it to me at no cost to myself, because I was back in TN, and that they would cover the repair costs because it took so long, which I appreciated. Finally- mid July and I just now got my ring. Hoping it doesn’t break as quickly this time.nI appreciate them covering the $30 repair cost, but please, if your jewelry has any sentimental value, go somewhere else.

My review, if I could give no stars to this jewelry company I would. My kids bought me a ring for Christmas in 2015. Over the past 4 years, I have had it replaced once with a new one and repaired twice. I recently took the ring in again on 11/7/19. It had been almost a month and I didn't hear anything from them so I decided when I was at the mall this past weekend to stop and inquire about it. I was told that they decided not to repair it but instead give me credit to buy another ring. WHAT??? I was not pleased, nobody called me to ask if this was acceptable or not? I told the employee I want it repaired. She told me that since I wasn't happy with it they will credit me to get another one. That they d/c the style so I would have to get a completely different ring. It's not my issue that they use cheap metals to repair or whatever they used on my ring to now say that I can't have that ring back. The employee told me that she will email the main office and get back to me the next day...…. Well it's been a few days and no call so I called today and spoke with Bonnie the manager. I asked her what's going on with my ring? She said she didn't know and if I would explain it to her. At this point, I'm even more mad that 1 I don't have my ring, 2 no follow up, 3 now I'm having to do a mangers job and explain the situation to the person that should know what's going on in the store she manages. Bonnie told me that they wont repair the ring. I can use the money to buy another style or buy the ring (the one that I own) back- custom made. WTF????? I was told it's d/c that's why they can't repair it???? I then told Bonnie why would I want to buy a ring from them again when they obviously use cheap metal?? I have a call to the main office and waiting a call back...… DO NOT BUY JEWELRY FROM THIS STORE UNLESS IT'S OF NO MEANINGFUL VALUE TO YOU!!! Money can't buy everything Rogers & Hollands/Bonnie

My fiancee and I were looking around the mall for engagement rings months before i proposed. She had her eye on one she had seen at another store, but when we went to Rogers and Holland's she found the one that I new she loved most. The staff were helpful and kind, I reccomend it to everyone that is thinking about popping the question or just in general for great quality jewelry!