Optima Medical - Sierra Vista

I brought in my mother a couple of weeks ago and I was very impressed by the nurse that brought us back. She was very professional, friendly and compassionate. I left there thinking that it had been the best customer service experience we've had in a while. We came in this week again for my mother's follow up and was brought back by a different nurse. It was the exact same experience, I asked the girl for the previous nurse because I didn't see her and I was informed that she was assisting another patient and in fact she is the office manager, her name is Griselda. I mentioned that I was impressed before but now I'm in AWE!! Based on my experience I can see why the staff is so amazing, she is a blueprint of what we as patients expect from managers. I would have never known she was a manager because she seemed so humble and caring without ever mentioning her position. I have been to many doctor's offices but this was the first time I experienced a great overall feel,beginning from the second we walked into the building to the second we left the building. I highly recommend this clinic.

What can I say other than I love this place because its always clean, the staff is always friendly, and the best part of all . . they make you feel welcome !!! So in essence the name may have changed, but the dedication , energy, focus, and the warm smiles remains the same if not better in my opinion :-{) In closing its my opinion that Sierra Vista Arizona is beyond lucky to have such amazing people such as Dr John, Dr Gail, Dawn, and all the other dedicated people who keep that place alive by keeping their focus on each and every patient via their amazing team work ! . . PS keep up the good work and thank you again Optima Mr Teddy

My husband and I were visiting his mom and Joe had sciatica and I had UTI we were both seen promptly by Dr. Gail. She also was very reassuring as we will be making Sierra Vista our new home from Alabama in November. So relieved to find such caring knowledgeable staff. We are Joe and Deb Saxman

This businesses is very unpleasant, slow and never consistent. Their record keeping is horrible as they had no idea what medications I was taking even though they prescribed it. They never called me about my blood test so I called only to have them tell me I had an irregularity on my blood test and I needed to talk to the doctor. They would not tell me the results and said I could only get them from the doctor. She said the only avaibility for a phone call appointment was the next afternoon. On pins and needles I hung up. Then I realized they have to give me my results as they belong to me and it's my legal right. I called back and finally got to talk to the rude office manager Griswelda (really her name) who finally said I can come pick up the results but could NOT talk to anybody. She told me she could at least say the problem was not an emergency and could not understand why I was so concerned. REALLY?? Please note, my husband got blood results over the phone the week prior with no appointment that were abnormal and that directly shows I was treated differently. They are scrambling around to put an office together that is lacking in any organization or protocol. They treat people like sheep billing everything they can. Be aware, they are not advocating for us just their lousy business. They actually wanted me to risk COVID by coming to their business when a 30 second phone call would suffice. If you have any tests on a regular basis this process is shameful. I gave Griswelda a piece of my mind and will never return. Angela Spezzano

She staff is very friendly and always willing to help.