KG's TV & Appliance

Built-in oven refused to heat (after 19 years) following a self-cleaning cycle, my limited research online said probably the thermal fuse. Called another repair service who wouldn't even show up for a diagnostic for over two weeks. Called KG's who came out on Monday (I'd called on Friday afternoon), they diagnosed the problem, ordered the part, repair completed on Thursday that week. Very pleased, I would call them again.

I have used them twice now. The first time I knew what the problem was on my freezer, because I had already taken it apart myself and noticed the coils were all frozen… I thawed the coils out put it all back together and everything was good . I THOUGHT I had it fixed but a week later it did it again, so I went by KG’s and talk to the manager about having someone come out to check it out. Since I am a single older woman I’m always a little bit leery having service people come to my home because I fear they will try to upsell me or not be truthful so they make more money… The manager scheduled and sent Armand to come to my home. He brought the necessary part(s)based on what I had told them when I visited their shop… Not only was Armand a complete gentleman he was very informative, arrived when he said he would, AND was kind enough not to charge me to service fee for coming out. My unit is old, so another part relating to the same issue I had before caused it to do the same thing again several months later… I had no trouble or qualms with going to KG’s again. I explained what was going on with my freezer and set up the appointment right then to have Armand come back out. He replaced two parts this time, and one he did NOT charge me for. He did not charge me a service fee AGAIN! Armand has over 40 years experience in repairing appliances, and you can tell! In spite of my misgivings with service people coming to my home, I felt I could trust them after talking to them in person and being satisfied with them the first visit. They’ve now been out twice and I have not one thing to complain about! Both times they told me they would be out between nine and noon, and both times Armand notified me that he was leaving Sierra Vista, so I knew approximately what time he would be at my house! I was the first customer of the day :-). Both service calls my freezer was fixed right then. I gave the model number to them at the time of making my appointment, so he brought any necessary parts with him! I usually read reviews before I contact anyone to do a service for me whether in my home or me taking something to them...So instead of calling KG’s, both times I actually went down to their business on Fry to speak to them in person… I’m not sure what has happened in the situations where people have left bad reviews, but I suggest asking for Armand to come out if you need help. I say this because he has come out twice, he knows what he’s doing, and he fixes the problem. I’ve never had anyone else come out from this company (although Armand brought a tech in training with him this last time) so I can’t vouch for anyone else but him. Having problems with appliances can be stressful. Being in business with customers can be too! We the customers as well as any company assisting us can do our part by being patient, respectful and kind to those we are working with 🙂. I will definitely call them again if necessary and will definitely give them my business when I need an appliance in the future based solely on my dealings with them thus far.

The place was open but had very little inventory and could not guarantee any shipments will arrive .. due to virus

Joe was fantastic! My washer was making a terrifying grinding noise. He diagnosed the issue in less than a minute and had a solution and an estimate pronto! I wish every service was this thorough and easy!

Fantastic service! Went all over looking for a new dishwasher, very happy with the salesman Luis and the installer Micheal. Very knowledgeable, polite, and helpful. Quite a big difference from the big box stores. Good fair pricing, very conscientious installation. So happy