Powers Goldsmith Shop Ltd

As a second generation customer of Powers it's difficult to write this review but after my recent experience I feel obligated to forewarn other customers. This shop is not what it used to be. Powers was established by a prior generation of true craftsmen and was a great jewelry shop. The current generation of ownership relies on that reputation but does not live up to the legacy. The quality of the custom work has continually grown worse with each piece they've worked on for me and the customer service is poor.nnMy most recent experience left me feeling completely taken advantage of. I had dropped off my wife's wedding ring to be dipped in rhodium to refresh the white gold. This typically costs around $50. I was taken aback when I went to pick up the ring and was told the bill was $500, but not to worry the owner would cut me a deal of $250. Supposedly Doug, the owner, had gone ahead and did some work on the ring without consulting me. This is not standard business practice and frankly without seeing the issues prior to the supposed repairs I'm skeptical what was even done. When I brought this up to the owner he unprofessionally gave excuses after excuse about his personal problems and insisted on charging the $250. I was also at the store to pick up a ring for my wife. We had bought two separate bands with the birth stones of our children from Powers and my wife wanted them soldered into one piece. This was my second time back for the ring as the first time they had been soldered off center. The second time around they were still off-center and the soldering was crude and had been done hastily.nnAs I stood there at the counter trying to understand how I was being charged for things I didn't order, and showing Doug how the ring was off center, I realized it was time to find a new jeweler.

Engagement ring is stunning. Needed to get it resized after the proposal and he got it done same day we dropped it off. Can't wait to pick out the wedding band.

Huge variety of jewelry, for every taste, modern or classic.nImpeccable service.nVery convenient location with easy parking.

They work with you, they also have custom made items.

Pleasant and helpful people. Lots of different jewelry to pick from.