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Reviews
Wendy Cutbirth (07/03/2019)
UPDATE: I want it known that on June 10, 2019, American Valet responded by calling me and crediting my account for the $100. Lesson learned, do not park in lots, park along the road in Flagstaff. Beware of your parking situation and watch the time. I give them NO stars!!!! I was tremendously upset with them on May 16th. I parked in this lot one evening and paid the $6 for 2 hours. I ran into friends that I had not seen in a very, very long time and was 45 minutes late returning to my car. They disabled my SUV by putting a "BARNACLE" on my windshield. Google it if you don't know what that is! There was no way I could remove it without paying $335 !!!!!!! WTH?!? I could get the $200 deposit back when I returned the unharmed Barnacle to them. Where ?? Phoenix?? I'm an older lady (69) and I was left there late at night, alone, raining and cold, transients walking by and talking to me, other men and women walking by and I couldn't get into my car (much less drive it away) because whenever I opened the door, a siren would go off !!!! Why didn't they text me that my time was running out? Why didn't they just add another $3 to my credit card? By the time I was able to talk to a real person, you can add another hour onto my time !! They sent a young guy to assist me. After much discussion, he finally said the best he could do for me was I needed to pay $100 with my credit card and then he could get the code to release the barnacle and take it with him. So I guess you can say I "saved" $35 doing it this way ! Everybody on Facebook and every friend of mine has read about my story and they are livid!!! The want me to sue the City of Flagstaff, but this is a PRIVATE parking lot. I am so angry, I'm letting this go. I hope they allow this REVIEW on their site.
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