Map
Detailed Information
- Place Types Insurance agency
- Address 9515 W Camelback Rd #134, Phoenix, AZ 85037, USA
- Coordinate 33.5080294,-112.2648061
- Website https://www.geico.com/insurance-agents/arizona/phoenix/john-nix
- Rating 3.9
- Compound Code GP5P+63 Phoenix, AZ, USA
Photos
Reviews
After getting bounced around on the main Geico service line, I called into a local office to see if they could help me finalize a quote. The staff is incredibly professional, polite and punctual. They might be the same organization, but I'm never calling the main line again.
I was a loyal customer for over 6 years, never had a complain and always recommend them to everyone I know, a lot of my friends switched over to this company because how well I spoke of them. This year I got “dumped”, I’m getting let go as a customer because I did not answer a questionnaire that I did not received in the mail. When I called (after getting a letter of cancellation) the person I spoke to said since I did not send proof of residency on the questionnaire and answer the questions on my policy is being cancelled. Never had a company not care of letting go of a client or try to keep them. Keep in mind all the questions were basic questions such as proof of residency which would not have been a problem since I’ve had them for years and have not moved. Very disappointed with the treatment I received after years of being a loyal customer.
I’m a military member and I’ve wait over on the phone with Geico for over four hours in total to get a over payment refund. This process has been ongoing for about two weeks now and no progress has been made. I haven’t gotten a call back from a supervisor or manager in regards to my account after requesting it numerous times. My account was looked at today per Geico representative and left as is. Pretty sad stuff going on here. I hope I never get in an accident cause who knows how that would go!
I am very disappointed in geico I have never had any problems with them in the past I don't know what the difference is now this has been a nightmare I have had to call over and over it takes 30 minutes on hold to get through to anybody then another 30 minutes to fix everything and nothing's fixed the same problem it's as if I never called I'm going to call him for the 5th time the last time I called we were ready to complete my call and I got disconnected and the person never called me back this is terrible ... I have been trying to pay them since October they pulled the money out of the wrong account I requested a refund now they are threatening to cancel my insurance as if I never paid.. I am filing a complaint on the Better Business Bureau is my next step I'm going to have to find a new insurance company cosan done with geico if this doesn't get resolved .
The wait times are incredibly long, and the customer service is subpar. The sales agent placed me on a long wait time and acted like the request was too difficult to change. She was annoyed with the situation and quickly said that I needed to be placed on hold to fix it. A 30-minute hold time for a 5-minute change was a bit much.
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