Bank of America (with Drive-thru ATM)

I called prior to going in, in an attempt to save time. I spoke with Gerardo and asked him if they offered money orders or cashiers checks, which he acknowledged that they did. My follow up question was, how much, to which he answers no charge to bank customers. I waited in line keeping my social distance for about 12-15 minutes. I proceeded with my deposit and requested a money order or cashiers check. The teller processes my deposit and asks me for a 15.00 fee! I asked her that I had called earlier prior to coming in and I was assured by Gerardo that it would be free of charge. He approached the window and apologizes, stating that he didn’t understand my question....? I was pretty disappointed and disgusted with the misinformation and lack of customer service. A total waste of time that could have been avoided. I will withdraw my funds from BofA and go elsewhere. You have to better train your employees!

So, I write this as I sit here, waiting to be helped, and I was just here a couple day ago for the same reason, to cash my check, because it’s issued by BofA. I’ve already been told I can’t open an account with them, and I’m fine with that, that part isn’t the reason I am writing this. I am writing this due to the fact that I have to wait for over an hour, no matter what kind of crowd is ahead of me, because just to cash my employers check, which is issued through BofA, (i assumed that would be the route with the least hassle other then cashing at a bank that I have an account at, which currently is not an option available to me) but no. They require me to speak to one of their accounts specialists, or whatever the teller called them, even though I am not trying to open an account And I told this to the teller, and she tells me if I am going to cash my check with them, without an account I will have to speaks with them EVERY TIME. As if I have hours throughout my day that I can afford to waste by sitting around and twiddling my thumbs up my butt. But judging by how often their e Employees just chit chat with customers, I can see that they obviously feel that they do have that extra time ( and there’s nothing wrong with customer service but when you’ve got several customers still waiting to be helped, and you’re gossip exceeds 30 minutes, it’s gone way past customer service and gone into reach around territory, and if they would have led with the reach around they’d of been done much earlier, and quite possibly earned a tip, at minimum, a load).

How could BoA allow someone like this Crystal lady to represent their bank, she is a disgrace & awful person just miserable. If I could I'd give this place ZERO STARS! Horrible Horrible Experience. But actually thankful to have gone through this as I know now to NEVER EVER bank w/ this brand. Only reason I was there was to cash a BoA check I had. CRYSTAL the Manager is racist toward ANYONE not mexican. 1 teller open, line out the door. No class, just low educated disrespectful management. BoA should be ashamed hiring this type of manager.

the Manager Conrad is very RUDE and condescending he’s obviously racist and needs to learn how to speak to customers I will never return nor refer any friends to this location because of him. He gives Bank of America a BAD name.

The 2 teller's are amazing( Naiomi and Crystal)however the cocky "Manager" as he likes to tell anyone and everyone is not. 4-5 employees standing around and not 1 can say, "I'll pick up a window since there is 12 people in line". All MIKE THE MANAGER wants to do is brag about himself and push his opinions on people. Also I go to other banks and they all more than 1 teller.