Kay

I went to Kay jewelers yesterday. There were many customers who were being helped. I waited for 15 minutes, looking around at the beautiful designs. I think they need more staff to help the customers. After waiting to had to leave as it took too long. I wish I got a chance to buy jewelry here. I love their advertisement, ‘Every Kiss begins with Kay’. They have financing offers too.

Called for help with with the way my name is set up in their system and got a very rude and snotty sales person on the phone. Was trying to explain my situation and could tell he wasn’t listening from the get go. Then after he gave me the run around and had me call various other places to fix the situation, I called him back, only to realize that he could have fixed it in the first place had he actually listened. Yet instead of apologizing, as an employee should to a customer, he tried to push the blame back on me and got very snippy. I have had the WORST experience with Kay’s over the years, from the quality of the jewelry to their poor customer service. I will NEVER shop there again!

We’ve worked with Andrew multiple times and he is the best!!! He works with us and does everything he can to help. Anytime I go in the store I get excited to see him working. Peter was also helping us tonight and he was VERY nice. Great customer service all around. It was wonderful working with them both. We went in to get a piece cleaned and ended up buying another! Thanks for your help guys!

Terrible experience!!! Placed an order for a ring back in December 2018 to be custom made! Called and called checking the status to see if it was available for pickup yet only to call late February and find out that they canceled the order back in January after I had already paid a $100 deposit on it. Called to speak with the manager to figure things out and he just kept giving excuses of him being confused and saying he would reach back out to me within a week. Another month goes by and I am furious. Never got a call back no nothing. I call to speak with the same manager who admits to “forgetting” to call me back and offers to give me a in store refund and gift card for the trouble. Says to just stop it and it will be up front waiting for me to pickup. I go in today, tell the sales rep the managers name and that he said I could just stop in for the refund. Without her even turning around to check for the receipt she immediately says no! There is no note about a refund for anything you will have to come back another day when a manager is in. I then asked her if she could just check the desk area that is where he told me he would leave it and she replied “look there is nothing I can do for you, you can get mad all you want but I am not doing anything!” Their service sucks and staff are extremely unprofessional. I have reached out to corporate as well. There is absolutely no reason why my order from December still is unresolved and it is mid May.

Peter is great! He connects with you and your family. Peter gives you his full attention and best service possible, that quality of good customer service is hard to find these days. Peter has great customer service skills and very knowledgeable about his products. Peter does not peer pressure you to buy anything and he also learns your taste in jewelry to speed up the process. Anything he does he makes surenIt’s done properly and takes his time. Even something simple as cleaning our rings he takes his time makes them beautiful again. I recommend coming to east side mall visit peter and his store!