Panera Bread

I ordered curbside, confirmed I had arrived, and waited 15-20 minutes after my order was set for pick up. I finally went in and asked to speak with a manager. I let the manager on duty, a young woman know the situation. By then my food was cold, and my almost 7$ ice coffee was watered down from melting. She rolled her eyes, and with no apology offed me a replacement on my souffle. I was already running late and her lack of empathy was further frustrating. So I took my food and left, I called the store and asked to speak with a manager. Of course I got her, and when I asked to speak to her manager. She stated he was not there. I asked for his contact info and she said she couldn't give it to me. She then told me I could call him when he gets in at 11am and then hung up on me! I have worked in customer service and don't typically complain. But this location has messed up my order almost every time I have ordered in the last few months. And it seems like they just don't care that you spend your time and money just to be shrugged off when you don't get what you have payed for. Maybe they feel like they have such a customer base that they can afford to loose some. However although I am just one customer. I ordered from them often, at least twice a week! Well this is the last time I will be ordering from this location or any other! Panera, you just lost a customer! And I will be sure to tell everyone I know all of the better, local options in my area! Thanks for the cold and soggy souffle!

Ordered a bread bowl with broccoli cheddar soup for pick up. No customization, straight off their menu. Got home and found out I had a cup, not bowl of soup and no bread bowl.nnAll I ask is that they QC their orders better. It sucks when you're on a diet and plan for one meal out for the week and it gets messed up.

My mom and I place a curbside pickup. Ordered a broccoli and cheddar bread bowl and an asiago bagel with cream cheese. The lady on the phone could not hear anything and we had to repeat our card information again. Not sure if my food is gonna be right because we had to repeat almost everything. Needless to say I won’t be attending here again for curbside.

Order a delivery order today for $40.00nCall the store to add some more item to my order. The phone was awnser you could hear backroads nose then I was hanged up on. Not even a hello. Or could you plz wait. I called back again and the phone was awnser then hanged up. I know you are busy for lunch but still bad customer service for a place that is post to be a ever day Oasis.

Despite ordering online and selecting curbside pickup, finally had to go inside to get order, after checking in on app and then waiting outside almost 20 minutes beyond the time we were told it would be ready. If you call their phone number, it rings forever and finally cuts off. Unbelievable that a franchise like Panera would offer such poor service - prime example of over promise and under deliver.