Kirch Appliance Inc

Service was good. Technician was fine. Their minimum diagnostic and service call fee for a tech to come out to just provide a quote for service is $89+tax. He didn’t diagnose anything or really touch or fix anything on our washer and was in the house for about 10-15 minutes. So you are aware, if you know what the issues are, which I did, they will NOT provide any sort of discount for diagnosing anything yourself, so no use calling for yourself. Kind of a bummer because we’ll likely need to buy a new washer and some of that money would’ve been nice to go towards one.

I've been in property management for over 20 years and have always had good experiences with Kirch. Fair, honest family run local business.

Bought a washer and dryer combo from them and it is absolutely perfect. Works just like I bought from a major retailer without having to pay the price for it. The staff was very helpful and informed and everything came with a warranty. They even took into my basement and installed it for me. I will definitely be returning if I need any other appliances.

I scheduled a visit from Kirch 3 weeks out with a refrigerator on the brink. I waited for them for 3.5 hrs during the time they said someone would come by - nothing... I called - nothing, I left a message and no message or call in return, no sorry we screwed up our schedule... NADA. I had to throw most everything away that thawed in freezer and fridge. I would never use this company - EVER.

Wow! Just wow...My elderly mother ordered a part. The part arrived and she was advised it was in, so she could come pick it up. The part was picked up and taken home. It ended up being the wrong part, but was obviously not checked before it was sent out the door. My mother called to report it being the wrong part and was told that she would would have to come all the way back into the shop for the exchange. Not to mention, he didn't want to return to measure for the correct piece because he didn't want to make an extra trip!!!! This very much upset her. I called the shop to find out if they would be willing to drop off the part, since it was their mess-up and they do make house-calls. Ted told me that wrong parts are commonly sent to them and that it wasn't their fault. Oh but it is Ted. It is because you called to say the part was in before checking to see if the it was the correct part. If it happens that commonly, don't you think you would check ahead of time? You are the responsible party. This is how customer service works. He then went on to say that there would be an $89 delivery fee. I asked if someone could just drop off the new piece and pick up the old on their way to another job, since it wasn't a piece that was needed immediately. He wouldn't even help her. I'm angry, disappointed and saddened. I expect this out of a corporate company, which is why i decided to support a small business. Boy was mistaken. I will be making a visit to them when I return to WI. This is not a threat, I just don't want any other in-need person to be taken advantage of, this is not the time. This is the time to help .