Kay

Gina is very attentive, polite and very friendly, Im always taken care of when at Kay's!

What a joke. Drove an hour and a half (one way) to get my ring sized after being told they would be open, just to get there and they are closed. I spoke to their manager in detail about them being opened today. Just lost my business and my husband has been buying jewelery for ten years from them. Bring back the Durango store!!! They were MUCH better!

Firstly, I never post anything negative about any businesses on google. Mainly because I believe everyone has things they can work on, and no one single business is perfect. So long as they strive to improve. BUT Never have I ever dealt with a more difficult person. Geneva is the store manager here and sent out an email to all of her clients (Including myself) stating that she would help in any way possible during the Covid crisis. Stating she would still be working from home. I spoke to her one time on the phone when I was looking for an update on the wedding ring they were resizing for my wife just prior to Covid. Directly after that phone call, she blocked my number. When I asked the customer care team for the Owners name/info, they hung up on me. Then I used their chat service, and they closed out the conversation as soon as I asked who Geneva reported to. Not a single person has been able to give me any answers. They even say they're open online right now, but when you call it goes straight to a pre-recorded voice stating they're still closed. Well, which is it? i just want my Wifes ring. That's all i have a ""Virtual Appointment" set with them for tomorrow morning (7/7/2020 Farmington, NM Store) Confirmed and all. Should they actually call and get me the answers I need, I will adjust my review accordingly. If not... well, you'll be continuing to read my review. (The ONLY negative review I've ever left anyone) Get it together folks. I would give 0 stars if I could Stay clear of this person/business if you value your time/money

I will not be giving any Kay Jewelers ever again!

Always a pleasure coming in here! Great staff and familiar faces. Thank you guys for the royal treatment.