Vande Hey Brantmeier Collision Center

Had an unfortunate experience with the service department. Bought a 2018 Silverado with 29k miles two months ago. The truck would not start twice within the first week. After 10-30 minutes the truck would crank no problem and start. After dropping it off for service the first time, I was told they’ve never heard of this problem and certainly was not common (good voltage turn key no crank). They determined their was a service bulletin to properly orientate terminals on studs and that one cable(did not tell me which one nor present photos nor defective parts) was corroding “some”. They were confident after testing the battery, starter, and cables that this was the issue. Truck would not start again a couple days after picking the truck up. I showed multiple videos of the failure to the service manager, Ben. After only 2 hours of “trouble shooting”, they claimed a 30 milliamp drop in the battery cables caused this (cables I was told were tested 4 days prior). This certainly didn’t sound like enough drop to cause the issue, and when I inquired Ben the service manager told me “this cable is a common issue and we do this regularly”. So how could the symptom be uncommon and never heard of, yet the claimed “cause” was extremely common? Wouldn’t one of those other times the cable “failed” display a similar symptom? When I questioned why they didn’t dig in more, Ben then told me “GM won’t pay us to remove components and test them”. I pressed further and asked “shouldn’t the starter be tested?” The response was “GM will not pay to test a starter for an intermittent issue”. So at that point I questioned why the week prior I was told that it was tested. The response from Ben was “depends what you mean by ‘tested’. When I touched base with the sales rep Cale, he laughingly responded to my question of if the dealership has a satisfaction guarantee with “no, it’s your truck now”. I would not trust them with your vehicle, and if they cannot check incoming vehicles for service bulletins I would not purchase from them. I’ve missed work because they sold me a defective truck. Now I’m out $30,000.

Not happy with the length of time it took, no communication unless my husband came in, and after work was supposedly done, i only have 3 tinted windows, not 4 like my truck was brought in with. Try to call and no one answers. I would like this taken care of. Very disappointed

Great Job!! Everything was done to accommodated my time schedule from the estimate to the 4 day turn around on the truck after a deer collision. They drove me home after drop off and when they returned the truck to me it was cleaner both inside and out than I left it. Their people go up and beyond working with the insurance companies. Thanks again.

Great people and they do great work! We've had two cars fixed there.

I have a 16' silverado that had left side damage from a deer strike. The front fender, both doors, and box side were damaged. The collision center did a fantastic job with the repairs. Paint matches perfectly and the body looks like it did from the factory. It was fixed in a timely manner, and they have free loaner cars. I wouldn't hesitate to recommend them to family and friends. I've bought vehicles, and have had them serviced/repaired at vhb and couldn't be happier with this dealership. Job well done.