Map
Detailed Information
- Place Types Home goods store
- Address 2422 S Oneida St, Green Bay, WI 54304, USA
- Coordinate 44.4856678,-88.0685083
- Website https://www.grandappliance.com/
- Rating 4.6
- Compound Code FWPJ+7H Green Bay, WI, USA
Openning hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday 11:00 AM – 5:00 PM
Photos
Reviews
I should have stopped here first and I wouldn’t have had to waste an entire Saturday. I started out at a local appliance store, they were friendly but I didn’t like the selection. I made my way to Best Buy but the line was so long out the door I skipped it. I went to Home Depot and it took me 30 minutes to find an associate. When I did finally find someone I was told the best thing to do was go find something online. I understand COVID times are hard for retail and I understand longer wait times but you could tell the just didn’t want to be their. So I went home went online and found the model I liked and it was saying it was in stock at Grand appliance. I was greeted by Aaron he took the time to explain the features on every appliance I was looking at. When I asked for a quote he gave me my options and available rebates. Not only was this under my budget the item I needed most was in stock, I purchased a 4 piece LG kitchen set. The next day I brought my wife in to look at what I bought and he took the time to go over everything with her just like he did for me. I cannot recommend this place enough, zero pressure, great service, friendly staff, the list goes on. I am a customer for life.
I would leave zero stars if I could. Absolutely the worst experience I’ve ever had. We ordered a full set of kitchen appliances in June and still have not received the fridge. The other appliances came in august after 2 rescheduled dates. I understand there may be production issues during a pandemic however the way the business was handled leaves me absolutely appalled. We were never contacted about a date to have the fridge installed but had to call THEM every month. We weren’t able to get answers without asking for a manager and we’re treated with disrespect when asking why or how this was happening. In fact the last we heard was “they’re no longer producing the fridge” and “they don’t know if we will be able to get it” but we could contact the manufacturer if we wanted. THAT IS YOUR JOB! As we still are trying to contact them currently, this week it took two days for someone to get back to me via the website and I had to reach out again when there had not been a response. I WILL never shop at Grand Appliance again and I wish I wouldn’t have in the first place as I currently have a mismatched kitchen and a fridge that doesn’t work (which is why we went in, in the first place). Not to mention we have been paying for the fridge for months now- of which they also said wouldn’t happen. Worst costumer service ever.
Great purchasing experience. The sales associate was extremely helpful in explaining all the different options for the kitchen project. Really appreciated the advice. Thanks Kris.
Thank you Grand Appliance and especially Kris P. for taking extra time and care to make my shopping and delivery experience a positive one. Kris went above and beyond what a typical sales associate would do to help us save money and enjoy our new appliances. Thank you!
Stopped on a Tuesday and picked out a new refrigerator. Was happy to hear that it was in stock and that we could pick it up two days later. Got a call on the pickup day and was told that my refrigerator did not make it on the truck and that I could not pick it up till the next week on Tuesday or Thursday. I was told that there was no promise given on the pick up date. I am sorry a date was told to me on in stock item. That sound like a promise to me. I was also told that if I needed it before Thursday that I could under take a over 320 mile road trip and pick it a the main warehouse or I could cancel the order. Order was canceled and will never go back. Very poor customer service
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