Kay

My fiance and I visited Kay this week and had a very pleasant experience. Being that this location is inside the mall, we were unsure of what the protocols would be when we arrived. There was a guest sign in sheet and they ask that you mask up and wait to be called in - in order to keep social distancing in place.nWhen it was our turn, we worked with a woman who was upbeat, fun and very informative. She also made sure to wipe surfaces down and made us feel safe.nWe had a bridal set resizing, tacked a warranty onto that set and we also picked out a wedding band for myself. Throughout every aspect of our experience, she was phenomenal at her job and a pleasure to work with. She even delivered great news during our transaction and saved us some money.nWe are both very new to Kay Jewelers, but the quality of service we received will certainly keep us coming back. Thank you so much for being a part of a special day for us!

Horrible service! I’ve been trying to contact the store for over a month and there’s no answer. I tried the corporate office and sat on hold for 43 minutes before it hung up on me. I Facebook messaged corporate and have still been trying to get in contact with them for 2 weeks now. Unfortunately I cannot boycott the store since my jewelry is under warranty there, but I am definitely never buying anything from them ever again!! Also, they sold me a lemon of an engagement ring. The diamonds kept falling out. Finally, they said they wouldn’t pay to fix it anymore but I had the option of getting a new one for a trade. Oh, we also had to pay an extra $500 for the new one that we only bought because the first one was junk!!

Thanks for the wonderful service we receive any time we stop by! My wife and I have our jewelry inspected every six months, most recently Saturday 3/14/2020. We are treated not just like valued customers but also like family. I have purchased jewelry from Kay’s (and Shaw’s) since 1985 and never feel like we are in interruption or inconvenience when we have our jewelry inspected or we drop by just to chat and window shop for a future purchase. The manager and staff are wonderful!

Should have closed this branch instead of Manitowoc. Stood in line for half an hour with not one perso moving forward at all the entire time. Just needed the warranty check/cleaning should take a few minutes. As I type this person who was already checking outwout we got here is STILL not done and other two haven't progressed at all either.

Worst customer service around. We had a necklace fixed broke weeks later and refused to cover anything.