Essex Pediatrics

I was a patient here from when i was born until I was kicked out for being to old. I would still like to be a patient at Essex Pediatrics, but it was time for me to go, never but good experience here! Dr.Costello is a great fun guy whose dry humor will catch you and make you laugh. Just be aware they do bill on visits based on a min range for when the doctor is in their. So sometimes if you get chatty with the doctors you end up paying an extra amount because you went into the next time range. Overall a great place to bring your child, highly recommend with no doubts of your satisfaction.

I’ve been bringing my kids here since birth and have never had any issues. Well I called to make an appointment because my sons sick and is having a hard time breathing and I was informed they wouldn’t see him because he has a past due bill. Well when I was in the office a few weeks ago they had me fill out forms for his insurance so not sure how this happened but the fact they would turn a sick child away disgust me.

Dr Hale is awesome, as is the rest of the staff. Nursing there is great, ready to answer questions, and if they don't know off hand, they ask. If my daycare wants to send my son home due to rash or whatever, they will see him the same day so that he can be cleared to go back. Nutritional counseling, behavioral counseling, they have it all. Couldn't ask for a better pediatrics office!

I’d been coming to Essex Pediatrics my whole life and had always felt like I was welcome there. However in the last 2 year’s, I’ve noticed some disturbing changes. The nurses and front desk staff are terrible. They’ve been outwardly rude to me, disrespectful and mean on several occasions. Last winter I had the flu, and it took a week of constantly calling them to get an appointment. When I did go in, I couldn’t see my regular doctor, and the man I saw told me it was just a cold and it would go away shortly. A week of suffering later, I went to an Urgent Care center and found out I had the flu. Last week I tried to call and schedule a medication check appointment and get a prescription refilled with my doctor and was told I’d get a call back. Never did. I called again a few days later and the same thing happened. Then my pharmacy called to say that my prescription was available, even though they’d never called me back. When I went to pick it up it was the wrong prescription. I called today to ask a nurse to send the prescription through again and was told that it was my fault for “not calling”. This is not the first time something like this has happened, and as I stated before, I think it is because there are new people working as nurses and front desk associates who really don’t care about the patients. I’m livid at the rude treatment I’ve received at Essex Pediatrics and am looking for a new doctor immediately. It’s a shame because Dr. Monahan has always treated me with the upmost respect. However, I can’t attend a practice where everyone but my provider is terrible and unprofessional. I wanted to post my story so that others are aware, and so that hopefully this place cleans their act up. I would hate for others to go through what I’ve been through here. Thanks for reading.

Love this team of Doctors and Nurses. They have really made the parental learning curve less scary. Quick to get us in when we need it and always someone on call when we are freaking out at 7pm on the weekend about pains and rashes and all the other paranoid new parent stuff. Thanks guys!