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Detailed Information
- Place Types Transit station
- Address Manchester, VT 05255, USA
- Coordinate 43.161993,-73.072472
- Website Unknown
- Rating 3.3
- Compound Code 5W6H+Q2 Manchester, VT, USA
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Reviews
Disappointing and overpriced from beginning to end. Unfriendly and incompetent staff. Run down establishment in serious need of repair. Holes in the walls, peeling paint... Half of the requests we made to the front desk was ignored. Rooms were not made up daily. Towels were not replaced. We had to ask for additional toilet paper and towels. It never happened. Phone didn’t work. Serious misrepresentation of quality and services on their website. It might have been good in 2016, but stay away from it now.
When is anyone going to realize they are leaving reviews for a bus stop and not the actual Equinox? Equinox Resort and Spa......you’re welcome.
I can’t begin to describe how disappointing the service is at this hotel. I am a Marriott Titanium member and have stayed in many hotels around the U.S. this was simply my worst experience and not a luxury stay by any measure.
Horrible. Jason and Erin should not be working in hospitality business. I reached the hotel at 12:45 pm and requested them to get the room ready as soon as possible. They assured me at the front desk that they will contact housekeeping and try to get the room ready ASAP, hopefully within an hour or so. I called at 2:30 to ask if the room was ready. Room was not ready. I asked for a manager, Erin said she is the manager and the room will be ready at 4 pm which is their regular promised check in time. She didn’t even bother to contact housekeeping. I requested for her manager. Jason called me back and blamed everything on COVID-19 and didn’t even bother to contact housekeeping. Is this what you expect from $700 per night suite? Equinox is not a luxury hotel anymore as it was a few years ago.
Great fall kids weekend getaway- Lacey assisted us at the front desk & checked on us later. She was incredible. Superb customer service. Even with the resort seeming to be at capacity, Lacey made sure the boys enjoyed the VT wildlife presentation, indoor pool and array of games. Thank you so much for letting us make great autumn memories.
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