Cremation Solutions

I would absolutely advice against purchasing ANYTHING from this company! I purchased a $609 ring on July 1st, 2020 and ended up moving prior to the completion of the ring. I informed the company 3 separate times on August 4th of my new address and even received an email back saying it would be updated and not to worry. The item did not ship until August 10th and was STILL sent to the wrong address! Despite this, I was willing to give them a chance to correct their wrong and send me a new ring. This was worked out on August 27th. After not receiving any promising updates that a new ring was being made anytime soon, I requested a refund on September 10th. Was told it would take 5-7 days for it to process. Reached out again on September 17th and was told a new story now about how they need to file a dispute with FedEx BEFORE I would receive my refund. This is completely unacceptable as I updated the company almost a week prior to them shipping the item with the new address, therefore I shouldn’t need to wait for any communication between them and FedEx for my refund seeing as it wasn’t my fault. I’ll also add that the responses take FOREVER for them to send to you in order to stay updated about anything. And the person I’ve been recently speaking to on Facebook has been incredibly rude and argumentative - even resorting to simply sending a “thumbs up” in response to me asking a question and sending a lengthy message regarding my refund process instead of being professional and taking the time to read it and actually respond. I have never in my life spent so much money to a business that treats their customers so incredibly poorly. Instead of making things right or just simply refunding me back my money for their mess up, I’m going to have to fight tooth and nail for my money back and be treated as if I’m to blame the entire time. I’m extremely disappointed. Spend your money elsewhere and with a company that will not only be sympathetic to your loss and how important these sentimental items are to you, but also who treats you kind and goes out of their way to keep you at ease with responsive emails throughout the entire process. Cremation Solutions is NOT that company!!!

Cremation Solutions created a beautiful crystal pendant, which has helped me honor my deceased pet. Everything about the service was extremely timely, especially during the pandemic. Thank you for giving me a way to take my pet and the memories with me wherever I go.

We ordered a $105.00 charm that came damaged. We have sent 4 emails and called over 5 times with no response. Very disappointed with the customer services and non-response from this company.

I never really had a close loved one pass away until recently when my father died suddenly. It was very hard to find someone to help with making the right decisions on what to do and how to do it. After talking to a few different businesses, I almost gave up until I found Cremation Solutions. The staff was very informative and easy to talk to. They went above and beyond. Not only did they help me with some great advice they took their time to help me without any pressure. They worked with me with coming up with the right products that was a great fit for the entire family. The products are high quality and were shipped extremely fast. I am very grateful.

Having failed to find a suitable tribute in the UK we turned to Cremation Solutions who could not have been more helpful throughout the entire process.nWe dealt with Brett who was incredibly helpful and dealt with us with with compassion from day one.nOur main concern was the transportation to the UK. We were informed as soon as it had left and followed it across the US to UK on the tracking system.nIt was so well packed when it arrived and is far more beautiful in real life than in the photos especially when the sun hits it.nThank you again.