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Chase Bank

400 N White Mountain Rd, Show Low, AZ 85901, USA

+1 928-537-4311

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Detailed Information

Place Types Atm
Address 400 N White Mountain Rd, Show Low, AZ 85901, USA
Coordinate 34.253389,-110.029254
Website https://locator.chase.com/az/show-low/400-n-white-mountain-rd?j
Rating 2.3
Compound Code 7X3C+97 Show Low, AZ, USA

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Reviews

Alanda Davis (08/01/2020)

Daniel Patterson has really good customer service skills. He was very helpful in helping me to open an account. Originally i opened the account online - however they closed it. Plus the other challenge to opening an account is it would not allow me to enter my address - as it is a rural location. This problem with not accepting rural addresses need to be fixed. I have been banking with BOA for over 13yrs and I opened this account to be able to make in person business transactions. When I tried to call customer service their system is set up to only take calls from existing customers- major problem, because if you (as myself) recently opened an account - you can't get through to customer service. I know this is COVID era however I believe this problem could have been fixed long time ago. I don't have these problems with BOA. Maybe doing a mentorship on customer service might be helpful. I see previous posts of people's dissatisfaction maybe they ought to look into this. There's no BOA up here or I would have banked with them. Wells Fargo is totally not an option and then there's Chase. My score: 3 stars for Daniel and minus 1 star for not being able to speak to someone in customer service (major problem) and minus 1 star for the online issue with not being able to open an account due to my address.

charles glisson (08/31/2020)

Good service every time I go there. They were closed a couple of times when corona virus started. No big deal. A little inconvenient.

f tron (07/24/2020)

I've never seen anything like it! I went into the Show Low branch, waited in line for them to tell me I had to go online to Chase.com to open an account, ok! I go out in the parking lot and fill out the online form but it won't except my address so I call the branch phone number and I get a message to call back later, it tells me I can call an 800 number, so that's what I did. So I call the 800 number but the only way you can talk to anyone is to give an account number, I'm trying to open an account, I don't have an account number. So after about a half hour I finally get through on the branch number but am told I'll hafto make an appointment but can't get one for a couple days. I drive over 30 miles to get to show Low so I say to hell with it and go to Az Central Credit Union because if that's a sign of the service I could expect I'll go somewhere else.

Deborah Wilson (06/30/2020)

This bank has to have the worst customer service of any Chase bank I have been to in the country! Can't get anything resolved! Oh and guess what? They're closed!

Dakota SWB (11/30/2019)

I just happened to check if they would be open of the holiday weekend and was surprised to see a few negative reviews. In 2013 I switched to Chase Bank because of negative experiences with another bank. Chase Bank has always been courteous and quick to solve any of my bank related issues.

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