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Cape Pharmacy

17252 N Village Main Blvd #3, Lewes, DE 19958, USA

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Detailed Information

Place Types Pharmacy
Address 17252 N Village Main Blvd #3, Lewes, DE 19958, USA
Coordinate 38.7521615,-75.1670877
Website https://capepharmacy.com/
Rating 4.4
Compound Code QR2M+V5 Lewes, DE, USA

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Reviews

Tayler Miller (10/05/2020)

The woman who answers the phone isn't very friendly at all. I called because the pharmacy called me, but they didn't leave a message. When I called, they put me on hold and forgot they did so. I had to hang up and call back in order to get the woman on the phone again. She was rude and seemed like she didn't know what she was doing. She didn't know why they called me at first. Come to find out, it was just to thank me for being a first time customer.nI didn't feel very thanked. In fact, they didn't do anything but worry me as to why they were calling. I thought maybe they messed up a medication or something.nLeave a message if you're going to call people from such a serious business.

Amanda Morris (06/06/2020)

Very rarely do I post reviews. But in this case I am so aghast by the owners’ poor attitude and service I feel it is necessary. I agree with other reviews that the staff is generally friendly and helpful. And we deal with them on a monthly basis. We have a young child with many medical needs, so we are well-versed in insurance navigation, dealing with many people in doctors offices, medical equipment, etc. All day every day.nThen came several days this week when both my husband and I had occasion to speak to the owner. WOW! What a poor, distasteful experience with someone who should clearly leave customer service to those she has hired that are better suited. That said, the owner is a representation of the business. The base impression was clearly that I wasn’t important, she was annoyed to answer the phone and as a result made her typical, local, recurring customer feel we were wasting her time and she couldn’t wait to hang up the phone and do more important things. I may have given her more of the benefit of the doubt had this been a one off occurrence. Sadly, that’s not the case.

teresa ellen (04/19/2019)

Staff are welcoming, helpful and knowledgeable. Questions are answered fully and never leave customer feeling foolish for asking. We could use a mail order service but find them impersonal and unable to give time to questions we have. This pharmacy is a local resource of immeasurable value to all individuals and families. Thank you Cape!

Barbara Woods (08/24/2019)

I was a new patient with a prescription. that no other pharmacy had, with 5 hours before, closing, Cape Pharmacy handled my emergency with superior and friendly service. When I got home with my prescription I was still in shock how competently they handled it