Long & Foster Bethany Beach, DE

I discovered that if you rent with Long and Foster, Bethany Beach -you must bring your own cleaning supplies and expect to spend your first day there cleaning - even during COVID. We showed up and found a filthy rental, including trash on the floor, sand and dirt everywhere; mouse feces in cabinets, human feces on toilet, food remains in kitchen sink. We called repeatedly and got no response until the next day. Meanwhile, we hit the stores and disinfecting cleaning supplies were out of stock. The next day, we got a call offering to send the cleaners back sometime that week. If that wasn’t satisfactory resolution, we were told to call our Long and Foster agent. I left several messages for her to call me, but she did not. I sent emails, including photos of the conditions. I got one email back apologizing and offering an Xplorie activity for our family- which is the equivalent of a free muffin if we all go to a local bakery.

Upon arrival to our rental unit, it was immediate that the place was absolutely disgusting and not at all cleaned after the previous renters. Despite having multiple documents and emails from Long & Foster about following CDC cleaning guidelines due to the COVID-19 pandemic, there was visible dirt, fingerprints, bugs, hair, crumbs, urine, and food in every room of the house. Even outside of pandemic cleaning guidelines, this place was really gross. L&F was unresponsive about our issues and disrespectful to us, which only furthered our frustration. Honestly, our rental unit was at an amazing location (Kings Grant) with the most gorgeous bay views. It's really disappointing that we had such an awful experience with the lack of cleanliness and intentional ignorance from Long and Foster. We were really looking forward to this vacation and it put a real bummer on the whole week after cleaning for a few hours when we arrived, and then being ignored. I would absolutely recommend Fenwick Island, DE beaches. They are beautiful and Kings Grant is an amazing location. I DO NOT recommend going through Long & Foster.

We highly recommend Long and Fosters Joe Loughran! He is a very knowledgeable, professional and honest realtor which made us feel confident. He made it very clear that our questions and concerns were never a bother to him and made us feel we were his top priority. It was truly a pleasure to do business with him!!!!

Our rental (King's Grant #44) was FILTHY upon arrival (i.e. bacon on the stove, lettuce in the sink, hair and urine on toilets and bathrooms floors, fingerprints all over the fridge and dishwasher, crumbs on floors and counters, etc.). Even after all of the literature sent prior to our arrival about the extra cleaning procedures and no guarantee of check-in prior to 6:30pm due to COVID-19 cleaning -- it clearly had NOT been thoroughly cleaned. After much back and forth, Long and Foster sent someone to take photos, and she was visibly disgusted by the mess. The offer had been to send someone to clean the NEXT DAY. And, what are we to do in the mean time?? Stay there with the mess and germs that someone else left behind in the middle of a pandemic? NO. We requested cleaning that evening, but after the photos were taken, we heard NOTHING until 9:15 the next morning. So, we were left scrubbing and disinfecting the entire place before we were even able to unpack, cook, and eat dinner - which did not happen till 9pm. Long and Foster requested an email outlining our findings. After sending that, we again did not hear back for several days. When they finally got back to us, they offered to return the processing fee of $75. So, 6 adults had to clean for 2 hours so that we felt safe staying for a week in that home - and you are giving us $75?! Pathetic. I would NEVER recommend anyone to rent through L&F because of their dismissiveness of us, their unresponsiveness and the lack of responsibility to helping their customer.