Kay

I am extremely disappointed. First I will say that I understand with Covid-19 stores are trying to take extra precautions to ensure the safety of their employees. But I got engaged on June 19th. The ring was picked up on June 16th. Per my fiance Kay had the ring for months for it to be resized and they stated when he picked it up they were unable to due so because of Covid-19. The day after I got engaged. I called everyday because I really wanted to wear my ring and I'm a size 4.5 and it was a size 7. So I had two ring sizers on the back to attempt to wear it and it wasn'tcomfortableat all. After the 5th day of calling I was told that if the ring was purchased or picked up within the last month they will accept it to be resized. I dropped it off on July 1st. That experience was not pleasant either but I will not get into that. I got an email yesterday stating the ring was ready to be picked up. I arrived at the store today and the store was closed. I texted the number on the door and was told that they are closed until further notice. So it will be an entire month and I haven't been able to wear my ring. I am extremely frustrated and disappointed. As a result of this experience I would never purchase from Kay's in the future and would not recommend them.

Courtney was absolutely amazing! My wife and I are expecting and the wedding ring is no longer fitting. My wife couldn’t get it off no matter what she did. Courtney literally spent a lot of time trying to get the ring off and succeeded. She has exceptional customer service. I highly recommend this location

Extremely helpful. Went above and beyond to locate and order a box set for me, then notified me when it arrived, which was earlier than expected.

Today I went to kay in hopes to enhance my wedding rings. Jessica demancyzk was my sales rep and she was amazing!! She made me feel so comfortable and took her time in showing me different wedding enhancers and wowed with me over each one until I found the perfect ring! She made my experience personal and I enjoyed her and love love love the enhancer and was everything I was looking for!!! Thank you Kay and Jessica for Helping me glam my forever ring!

I had just recently become engaged and neither my fiancé or I know anything about rings so we both went to this location hoping to get rings for a decent price and had an amazing time. Courtney, a very nice and helpful lady who helped my fiancé and I did a very good job, Thank you. She had asked me questions about what kind of design I liked and gave me a good variety within the price range I wanted. I ended up leaving with a very beautiful ring and saved money at the same time from discounts and codes. I would recommend to anyone of my friends. Very polite, informative and friendly. Thank you guys.