Map
Detailed Information
- Place Types Travel agency
- Address 610 10th St NW, Washington, DC 20001, USA
- Coordinate 38.8978658,-77.0261368
- Website https://www.bigbustours.com/en/washington-dc/washington-dc-bus-
- Rating 3.2
- Compound Code VXXF+4G Washington, DC, USA
Photos
Reviews
I had a great time with a mini family vacation attending this tour.nI have done some in Europe and the organization and customer service was abysmal so I was nervous going in.nBrody helped me out when I had made a mistake on my end and he was extremely helpful and understanding. I believe the drivers name was JJ, and he was also a pleasure to ride with. It honestly made me fall in love with the city again even though I have lived here for 2 years.nI must say, if you are sitting on the deck and closer to the back, seriously keep your head up. The branches came close and almost took my eyes out!nnOther than that, great few hours on the bus, great communication and was a perfect way to spend a day around DC during COVID.
Don’t take this tour !!! Believe me I should have looked at the reviews before I got these. First off our plans changed and we only needed three tickets. We had gotten 4. At first they denied me a refund. Then they said I would have to RE PURCHASE three tickets and send them the proof. Then they would refund me the four and it would take two weeks. Made no sense at all. We looked for a general starting point and googled the company and found an address. Unfortunately not knowing any better our Uber driver dropped us off at Union Station. Full of homeless people and meth heads !! We decided to Uber to the ‘nearest stop ‘ in the tour and ended up at somenObscure corner with no actual bus stop or markings. I got the app as advised by the company but the issue was their live time locations didn’t work ( although they wanted to argue that they did. But I have proof ) and there were only TWO BUSES running. The loop takes 60 minutes. Simple math would tell you that if you wanted to see multiple things it would take you MUCH LONGER than they’re even operating for the day to see part of what’s on the tour. It says hop on and off at your leisure. But there aren’t enough buses and you have no way of knowing where they even are. Due to that fact we didn’t even wait for the bus or use the tickets. Not worth the time or money !
Terrible. I purchased from their App the morning I wanted wished to tour. There was no notice when I purchased the tickets or when I was actually using the app that their service was only running Fri-Mon. I wasted 1.5 hours waiting for a bus that never came. When I asked for a refund of my $40 they would not give it. They extended the ticket validity but based on my experience I can’t imagine the company will be around in a year or Teo. Highly recommend using a different service.
The tour is good, but I liked it more when there was a live tour person.
We've used Big Bus twice in NYC so choosing Big Bus in Washington, D.C. was an easy decision. We purchased the deluxe package as it offers the best value.nUnfortunately, we have been a bit disappointed with regard to the drivers. Some have welcomed us and made us feel comfortable. Others have shown little interest or willingness to help.....giving the impression that we are just a nuisance in their day.nThe shining lights were the two tour guides, Tom, on the red route and Rochelle on the night tour. Both were fabulous!
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