Northwest Arkansas Urology Associates

I have been seeing Dr. Kilambi for 3 years and he has always done a very good job handling my prostate cancer progression. I ended up having robotic surgery in which Dr. Kilambi performed the procedure flawlessly. My recovery time has been very short and has exceeded my expectations. This doctor takes the time to be very through and is very proficient at his job.

I visited Dr. Kilambi initially to get a second opinion regarding my high PSA level and enlarged prostrate. My current urologist, after considering other avenues of treatment, had advised … a prostrate biopsy. I was trying to avoid a biopsy due to a very bad experience with this procedure, performed by a previous urologist. My anxiety level was certainly elevated about the procedure, but I felt sure it was imminent. After Dr. Kilambi examined me and reviewed my medical records, he advised a prostrate biopsy as well. I told Dr. Kilambi about my previous experience, and he took the time to listen and assured me and explained how that would certainly not happen this time. He took a lot of time with me and explained about the medications and how the procedure would go. His concern and his compassion relieved me of much of my anxiety. At that point, I felt confident I was in good hands. I scheduled the biopsy with his office and the procedure went well, with very minimal discomfort. He talked to me throughout the procedure, encouraging me, all the time asking me how I felt and letting me know how far along in the procedure he was. I have now transferred all of my medical records to him and I am using him exclusively as my urologist. I have the utmost respect and confidence in him, for my care.nAnother note… I have been very pleased with the office staff in regard to how I am greeted upon calling or entering the clinic. Their friendliness in assisting me, their efficiency in returning calls, and basically just trying to be sure I am taken care of, is certainly refreshing from my experience with most medical clinics. I recommend Dr. Kilambi and Northwest Arkansas Urology without reservation!

I recently had a robotic surgery performed by Dr. Kilambi. The entire process, (since February) from diagnosis to biopsy and imaging scans were handled with compassion and skill by Dr. Kilambi. He is a wonderful urologist who worked with me and answered all my questions and even eased my enormous fear with his confidence. The staff at Northwest Arkansas Urology Associates have been warm and friendly with me and my family. I recommend him highly.

If I could give this place 0 stars, I would.nnI'm a former employee of theirs, and I wouldn't recommend this facility to either job seekers or patients.nThe interview: Typical: asking the same questions any interviewer would ask. A skilled interviewer knows how to manipulate well known questions into a creative aspect, challenging the interviewee to come up with creative, but honest answers.nTraining Process: Agonizingly unorganized. I was thrown into multiple processes of positions. At first, my questions were answered by a multitude of people, none of which were the same answers. Manager was inconsistent, and rude when coming to her with questions.nAfter Training: Often times, our departments (billing, front, new patient coordinator and MA) intertwined and we ended up doing each others job and screwing everything up at the direction of the manager. Urine samples were constantly messed up, patient information was messed up, and the do's and do nots were rarely the same creating a very confusing and highly intensive work environment. You constantly have to get up and ask a nurse, an MA and the manager for direction as there was no set curriculum, and phoning them or messaging them would take longer.nWork Environment: As a receptionist, I was looked down upon by the nurses, 1 MA, 1 dr, the manager, and patients. Over a period of time, it became an increasingly toxic work place. The nurses (though do very well with their patients and put them first, which I applaud as they do an intensive amount of work) would snap, and it made working there very difficult. manager, she was continuously gas-lighting my questions, concerns and ideas for improvement of the company. Anything asked to her, by me, was insignificant and bothersome to her, or at least that's what it felt like to me. She micromanaged us and gave us misdirection, which effected me, as an employee, to work effectively and efficiently. 1 dr. based off of what I've witnessed while working there, he portrayed more interest in money than his patients or employees (in my opinion).. Though there were days where he was enjoyable, he was also verbally aggressive when there were mistakes (speaking loudly, directness was unforgiving) towards his employees and didn't gave us much direction to improve ourselves.nPatients: There were many, many patients who were very rude. And, many patients were very nice. It was a hit or miss on the patients' demands, but most were rude, and demeaning.nPROS: None (IMO), unless getting free food (almost) every Friday is a huge win for you.nCONS: Toxic work environment, unorganized, verbal aggression, favoritism, micro-management, benefits aren't great, training process could use (at least) a basic structure, talking behind your back, lies to save face, care more about money than patient care, taken advantage of, doing other peoples jobs when your ill trained, nobody knows whats going on, and emotional downfall.nI think if that one doctor showed a little more compassion and interest in his employees (and some patients), it would be much more enjoyable. I think if the manager had more structure to the training process, and concrete knowledge of the specifications to each doctor at the access of the receptionists, doing the job would be much more efficient. If the fellow employees would cut back on the negative talk and stress related insults, the environment wouldn't feel so toxic and tense.

Had a great experience. Was out of there in 25 minutes. Dr. Wilson a his nurse we very professional. Highly recommend.