Monarch Dental

Love Monarch Dental! I’ve been going there for years! Great staff and doc is awesome! I’m always impressed how they all know my name when I walk in! I actually had a toothache a few weeks ago . They got me right in, and are taking all the precautions. I have to say I’m grateful they are open! The manager also got me a cupcake bc it was my birthday when I came in!! This office has always taken great care of me and my family!

The dentist and assistants are nice and do fine. However, I waited for 30 minutes for my appointment. When we got there no one was at the front desk and it was storming so a few people were waiting in the lobby. The office manager came out and yelled at us for being in there so we had to wait outside in the storm. I waited out there for 30 minutes to finally be called in. After I got inside I waited an additional 30 minutes before they even began my procedure. At one point I was left alone in the chair for like 10 minutes with a mold in my mouth. They did things and used jargon without ever explaining it to me, which I personally don't like. When going to pay the manager was once again pretty short with me and didn't seem to be in the best mood. Additionally at my first visit they said they'd take my insurance but needed the policy number to get a quote. Yet, when my mom called with it they said the won't take our insurance and at this point I already had the appointment booked for the next day. I chose this place because they said they'd take the insurance. Overall, the work is fine and the dentist herself is kind but not worth the wait or dealing with the front desk.

Don’t waste you time with this dentist office...they are HORRIBLE! The first time we went to them their systems were down and didn’t know when they’d come back up so we’d have to reschedule and there weren’t appointments open for days. The front office staff weren’t pleasant and seemed like they had better things to do. The second time around we were checking in at the front desk and ladies were again extremely rude and even the office manager seemed like she didn’t want to be there. After we checked in it took 45 minutes to just get ONE of our names called for an x-ray, but since only one of us were being called it was going to be to close to pick up our daughter from school so we had to decide who was going to be seen. After my husband got his x-rays done it took another 30 minutes just to see the dentist and then wanted to him to due a ton of procedures that weren’t necessary. The dentist is nice and took the time when my husband finally got back to the chair, so I will say they are the ONLY good thing about this place. Bitting my tongue for the third time, only because they take our insurance and we’re able to get me in so quick, I went back and was treated and talked to like a toddler! This time it wasn’t for a routine check up I actually had a tooth emergency and was in excruciating pain, yet they still wanted to belittle me and acted like they didn’t even care what was going on and when I asked if there was any way they could get me in because of the situation she just kept flipping through her papers saying sorry all appointments are taken up with a sarcastic tone. What is the point of saying emergency same day appointments or being able to get someone in if they do have an emergency if you can’t hold up to that? No one likes to go to the dentist but the staff could at least treat their patients with some kind of manners or at least pretend they like their job. I now am having to try and find another dentist office to deal with my emergency and pain in a short notice. If I could give them a lower star rating I would with how I was treated, especially after expressing being in excruciating pain, but also for acting like they don’t care about their patients or wanting to help them. Don’t waste your time with this place, it’s not worth the wait or dealing with the awful staff who obviously don’t care!

I love Dr. Walls. She is always very sweet and takes her time with her patients. Her staff is great with the exception of one employee. She always seems mad. Besides that I send everyone I know there. ❤❤❤

Very friendly. Helpful. Professional but with a sense of humor! And AFFORDABLE! Got me in the next day. Very pleased. Will recommend.