Blue Nile - Washington Square Showroom

Diamonds and ring were great. But getting the ring delivered has been a terrible experience. Its been over 2 months, and I dont have my $8000 ring shipped yet! It has really taken the charm of a new proposal away. The response from the customer service was that it dint pass the quality standards test for the setting we chose, so that would have re-craft the ring. And this is the 2nd time it happened. I wont buy anything ever from BlueNile.

Loved the in-store experience. Caleb was amazing. He helped us finalize our engagement rings. He was patient while we finalized our rings.

The ring itself is nice so far, but getting it was a Terrible experience I hope to never go through again.nnThe associate at the Mall ordered me the WRONG RING! When it finally arrived (more than 2 weeks after I was told) I saw it was the wrong ring. Customer service tried to blame ME for ordering the wrong thing and then for not bringing it to their attention earlier even though the ring had just been delivered.nnAfter a drawn out battle, I finally spoke to a supervisor who was helpful enough in getting the correct ring, but offered little to no compensation for my trouble. In addition, I had to wait ANOTHER two weeks to get the correct ring.nnMy proposal plans were ruined. I was out all the money I spent on a photographer and on the engagement party I had planned. All I was offered a $100 discount on a FUTURE PURCHASE from Blue Nile. What a joke.nnSave yourself a HUGE hassle and go through a better company who won't ruin your special moment and will actually care if they do.

I didn't go but Google likes my reviews. A guy smiled at me once. Very positive.

Great experience! Went here for a diamond cleaning after covid measures wrapping up. Bought ring with no hassle online. Great packaging as youtube described it.