U.S. Bank Branch

Not sure whey so many negative reviews. I have used this brunch for over 20 years and for the most part have had excellent service. The staff is always polite and friendly. I can only give 4 stars because there have been a number of times it has been under staffed so the service was a bit slow. Other than that I am very happy with this branch.

This morning, at the Cornelius branch, the man in front of me in line was not wearing his mask properly...it did not cover his nose. The management of the bank was not monitoring mask rule compliance. After I arrived home, I phoned the branch and talked to the Manager. She gave me nothing but excuses as to why no one monitored mask use. She was busy. In fact, she was too busy to listen to me and kept interrupting me.nThe Tellers at the branch are the people most at risk. They meet people for hours. It is the responsibility of the management of US Bank to protect its workers.

This branch is under new management and they’ve done a GREAT job of cleaning up the facilities and their customer service. Thanks Tracy Wu and team!!

Not sure why the ratings are so low, every time I’ve gone in the staff has been incredibly helpful and do their best to keep the line moving. I’ve noticed that they are understaffed at times but I’ve never had to wait anything longer than 15 minutes. Very polite staff :)

This location has very slow service. There is always a line and usual 1 maybe 2 people working. It seems like the branch US Bank forgot about....nnIf you can just go to the branch near Tanasbourne. Excellent service and great staff.