Vacation Tour & Travel

Looks like everything that I want to say has already been said by other reviewers. Tried to book cruise with them for over 2 months. Poor customer service with the exception of initial contact. Never return emails and phone calls. Too much emphasis put on that their price is the best, but it never is considering the cruise is supposed to be free less the port fees. When you check the retail prices, they are more than if you booked directly with Carnival.

Never forget where you came from.nnWhen I was 18 years old I started working at Vacation Tour & Travel. They took a chance on me and ended up promoting me twice. Very thankful for the three years I spent there while I finished college.nnI keep their pen to write down all my goals and notes for my business because I want to always remember where it all started and the friendships I had there.

Julian cheatum has some of the best customer service I have received yet. He informed me of all the packages they have on offer and was willing to listen to my individual situation in order to accommodate my needs. A very unique personality and an absolute pleasure to speak with!

My wife and I sat through a lengthy, timeshare-like sales pitch to receive a voucher to book a cruise through Vacation Tour and Travel. We had 18 months to use the voucher. We decided to wait a little bit and schedule it for this year. When we tried to book our cruise (with nearly 6 months left on the voucher), we were hit with a wall of restrictions that made it impossible to use our voucher without spending nearly $1000 to upgrade our voucher. A really disappointing experience and tremendous wait of time and energy.

Total harassment. Received a call, because I made the mistake of giving Bass Pro my info. Was told it’s a one time offer. I said no. 6 calls later I said send me an email and I’ll look it over. The email was oh thanks for your purchase. Total bs. Avoid this company at all cost. Also avoid basspro as this is where they got my info.