Zales

Had horrible service. I walked in there and there were three employees working. Only one helping a customer. A very nice older lady asked if there was anything that she could help me with today. She was a delight. I asked if I could get my diamond ring cleaned. The lady then turned around and asked the manager and she proceeded to tell me that they couldn’t clean it because they only do that on Tuesdays and Thursday. I was planning on looking at another purchase while my ring was being cleaned but that one hateful manager kept Zales from getting that sale. I’m needing an engagement ring. After reading the sign on the front door saying they can do diamond bond checks only on Tuesday and Thursday’s. It said nothing about just cleaning my ring especially when I had a lady there ready to help me and was told not to help me cause it was the wrong day for a cleaning. FYI. It’s Saturday 11/21/2020. Overall I’m very unsatisfied but appreciate the employee that tried to help.

I had the absolutely BEST visit here! We purchased my engagement ring from zales a little over 10 years ago. Coming up on our 10 year anniversary and decided to stop in and just “look” around at possibly getting a new ring. The customer service was over the top! The lady I was working with went above and beyond to make me happy, so much so we made a purchase! Thank you for being awesome, I LOVE my new ring! We will continue to be loyal to Zales.

The salespeople were not as perky or inviting as the Kay salespeople across the street BUT I found the ring I loved best at this store. And it's nice to know they have 20% to 30% off sales weekends throughout the year and they said they accept Zales coupons, too. I enjoyed looking around and the staff was not rude or impatient.

Horrible service I sat in this store for 30 minutes waiting to be helped the guy in front of me wasmt even purchasing anything even stated he wasnt . So I left late lunch went back and same people same spot in line I go in to get a repair on my ring which I paid for a warranty and cant even get helped . No I'll be with you in a moment or anything!!!! Will definitely be driving to fayettvile for service

Went in last Friday to do my ring inspection. Both ladies were busy with other customers. I patiently waited for 45 minutes. When it was my turn, I was told they dont do inspections on the weekends. Since when is a Friday considered a weekend? After I waited 45 minutes and drove an hour to get there. So today, Sunday, I called and called to see if they will inspect it tomorrow (Monday) and of course no answer. ud83eudd2cud83eudd2cud83eudd2c