Mario Hernández

Dear Don Mario Hernández: My name is Sulirma Navarro and I am a recurring customer and committed fans of their collections. The subject that makes me write to you, is that in September, in the store of the Maiquetía international airport, I bought a purse, a bracelet and a backpack, the fact is that the purse was brand new yesterday and the skin was stuck with my Credit cards and seams broke. For its part, the backpack is detaching one of its handles. In August of 2019, I bought a wallet at the Bogotá airport, and just 5 months ago the edge is falling apart. I am not going to claim anything about this last wallet because it has 5 months with it, although I have used it no more than 6 times, but the red purse, I wanted infinitely a red purse from his collection, and the backpack, that I consider a super comfortable piza to travel, I need to be fixed, the backpack can be repaired, but the purse technically fell apart, and I expect a solution from you. I went to the Tamanaco CCC store today and expressed my claim, and they told me that without an invoice they could not help me and that they would present it to Management, it is true that I lost the invoice, but you have a copy as required by the tax laws But, I have something more valuable a purse in a Mario Hernández box with its bar code, and even more I have the confidence that you are respectful of committed customers like me. I appreciate your timely response.