Hotel Juan De Milla

Me and my husband needed to make a fairly long stay in Merida, we found this hotel that is in the central area of ​​the city. We were almost 3 months, the first days everything seemed to be going well, as time went by but things were getting worse They asked us to pay for the entire stay because they had an economic problem, I think, the hotel is always with empty rooms we paid and they did take advantage of our trust. One of the two women who had to clean the room did nothing, we told the receptionist and another employee, Ronald, every time, but they didn't do anything to make things better. A hot water sink if it was damaged in the first few days and it was never fixed, sometimes the light was missing, sometimes there was no towel, the bed sheets were all stained. One day we found a broken glass, we asked the receptionist if I could change it but she did nothing; The maximum was in recent days, my husband broke a plate and asked if he should pay it and how much he should pay it; When we returned to the hotel in the afternoon the two phenomena, the receptionist and his partner, that if they spent playing computer games, they said we should pay 3 dollars, for the plate and the glass! This was a real robbery, a plate and an old glass, especially since we hadn't broken the glass! Nor did the hotel owner, did not answer this question, should it be that he has preferred to lose two clients for 3 dollars, instead of behaving in another way; The owner should take care of working the employees he has playing at the computer all the time, checking the women who should do cleaning in the meantime if they pass it on to the television. After a stay of 3 months in this hotel, I think that the clients of the employees of this hotel cause him annoyance, I might return in Venezuela, but surely never again in this hotel, I can not accept and forgive the theft that does not They made $ 3 after we paid a lot of money in advance for our stay. In each case I hope that the owner takes action for the behavior of his employees and that he looks for a way to apologize to us!

Excellent attention, very attentive and friendly staff. It has all the services, neat and comfortable rooms. I would choose them again. The only detail is that a lot of external noise is heard in the room. However, it is the best hotel of its kind in the city of Mérida, the kitchen is equipped which facilitates the stay. The best is the attention of its staff, unmatched. Congratulations for offering quality services.

Me and my husband needed a long stay in Merida, we found this hotel that is in the central area of ​​the city. We were almost 3 months, the first days everything seemed to be going well, with the passage of time but things were getting worse They asked us to pay for the entire stay because they had a financial problem, I think, the hotel is always with rooms for us and we paid if they took advantage of our trust. One of the two women who had to clean the abitaziones did nothing, we said it every time to the receptionist and another employee, Ronald, but they did nothing to improve things. A hot water rubella if it hurt in the first days and they never fixed it, sometimes the light was missing, sometimes they were not left without a towel, the bed sheets were all stained. One day we found a broken glass, we asked the receptionist if she could change it but she did nothing; The maximum was in the last days, my husband broke a plate and asked him if he should pay it and how much should he pay it; When we returned to the hotel in the afternoon the two phenomena, the receptionist and his companion, who if they spent playing computer, say that we should pay 3 dollars, for the plate and the glass! This was a real robbery, a plate and an old glass, especially since the glass had not been broken by us! Nor did the owner of the hotel, did not answer this question, it must be that he preferred to lose two clients for $ 3, instead of behaving differently; The owner should take care of making the employees that he has playing computer work all the time, controlling the women who must clean in both if they pass it on to the television. After a 3-month stay in this hotel, I think that the clients of the employees of this hotel cause annoyance, I may return to Venezuela, but surely never more in this hotel, I cannot accept and forgive the theft that I did not They made $ 3 after we paid a lot of money in advance for our stay. In each case I hope that the owner takes action for the behavior of his employees and that he looks for a way to apologize to us!

More never in this hotel, a star because I say no if you can! Me and my wife were 3 months in this hotel, they asked us to pay in advance the 3 months because they had a problem. The first day was pretty good, but, with the passing of time the services were not as promised, one of the two women who had to do cleaning was the room always dirty. We made this happen to the receptionist and another assistant, Ronald, they didn't do anything to make things better. Many details that can not be normal in a hotel, such as the boy who, one day before we left, came to do the inventory of the rooms; As if you can make an inventory without having made a copy by the client on the day of arrival. The worst detail Evel was a day before we left, I broke a plate and asked him if and how much he should pay; Surprise, when I returned in the afternoon at the hotel they presented us with the bill, 3 dollars for the plate and a base, a glass that we did not break and that another person broke! I do not understand the policy of this hotel that for a glass and a plate they will ask for 3 dollars from a client who paid a lot of money for the stay. For the owner, it should be normal to have as a clerk a service woman who does not clean, a receptionist who spends it playing computer and another assistant, Ronald, who does spend it playing computer all day too. The only thing I can think of and that customers cause him trouble and prefer to be alone in the hotel. In each case I paid for the dish that I just broke, for the glass for me it was a robbery and 3 dollars for the plate and the old glass I think the robbery was maximum. When a hotel asks for a lot of money, now in dollars, you should know that the obligations are not only for the client but for the employees of the hotel too! The receptionist and Ronald should take a course for the work they are doing and the owner should realize who has an employee in his form.

Excellent! Recommended 100% Good attention. The location 3 blocks from the cable car can be walked. Nearby has places, markets, pharmacies, etc. The kitchen is equipped, has hot water, beds meals, every day clean the room. In the end I recommend it without hesitation.