Binh Duong BIDV Bank

Very bad service ever met me in this country. Why they can’t be efficient they talled me to wait 2minutes but it took more than 45min.. plz fix this issue.nWorst bank. Money hungry. Worst customer service .

Ok

I using BIDV for many years.

Good

There have been no banks and bank branches working like BIDV in Binh Duong. The ATM column right in front of the bank has an error and then swallows the card, when it is necessary to support the card when the card is swallowed, the staff records the information and tells the operator to call the switchboard for resolution. Calling on the switchboard, the staff told him to go to the bank at the card swallowing column to deal with. Bao work hours from 7am, while waiting up there until 7:30 to start working. After entering, you can get the card back and have activated it again. A few days after the withdrawal, the card becomes invalid (Invalid). After that, it took a lot of work to solve it, then asked the mess, the kind of information that the customer did not provide. The customer said that the night before, the staff could not withdraw, the staff asked the customer to check by themselves at the ATM, get the information for the chami staff to take care of the customer. Ironically enough, customers lose even to bank employees. There was not a single apology for the inconvenience, but also mistreating a client for providing error information. After the customer responded to the information with the picture, the staff only made a phone call of less than 20 seconds and asked where the customer was making the card. While this information should be the bank who knows best. Then tell the customer to go back to the card provider and handle it. So what do you do sitting there for me to deal with? The service providers do not include customer care service or anything but force the customer to resolve their complaints themselves. Moreover, it also advises customers to re-make cards that customers have to pay out-of-pocket fees like making cards for the first time. So is it like you slap the client in the face who tells you to suddenly use your service. Already, if the customer stops using the card, he / she will tell himself to the place where it was issued and cancel. While picking up the phone, making a phone call can solve the complaint, then do not do, this side makes it difficult for customers. I have never seen a bank as funny as this one using an ATM card. Using the service also pick up the body.