Ayla Spa Classic Hanoi

Overall service (massage, greeting, reservation) was quite satisfactory. However, once service had been finished, reception did force me to pay tip as mandatory.nnI already knew they have been discounted their service around 20~30%. Despite they have had hard time, it never be permitted to force a tip to a customer. It either made me feel unsatisfactory to service of this Ayla Spa shop.nnI hope you guys have better way requiring a tip to a customer.

Nice facilities... warm and personalized service and you don't need to share a room with many people so you have this sense of privacy

The nice setting, peaceful ambiance, and excellent massage skills made our weekend worthy.

Ok the place is nice and clean, the massage is ok and the listed price is fair. BUT and there is a big but! I was told when I handed it over my credit card that tip is not included, so ok I was prepared to tip, but was not happy that they implied so directly. However, they added VND150,000 to my final bill without informing me or explaining a word. I asked what was the extra fee, they then show me the ‘tipping price list’, so there is a min amount of tip you must pay?!! I don’t mind tipping at all, but to be forced to tip without even mentioning it was a big NO NO. Also, tip is something you get if I am happy with your service. Sure, you could argue that they don’t speak English, but simply show the tipping list before will do. I don’t think I will be coming back!

Foot massage is good