KFC Mackay

Well my experience tonight was more than unpleasant. At the drive through I was watching through the window of the customer facing staff and witnessed a young gentleman juggling something from cup to cup whilst interrupting the you lady serving. Now this was nothing out of the ordinary and I don’t see anything majorly wrong with this as having fun at work is more than acceptable as long as it’s professional in a certain manner. When I collected my drinks I mentioned to the young lady “don’t let your friends juggling ruin your productivity” I said this in a nice manner and there was nothing untoward intended by the comment. I work in a customer facing business and understand the perception of others can be very important even in all a bit of fun. So I literally had no problems with what had happened at this stage. What I have a major problem with is the young juggler slash employee must have decided it would be fun or funny to serve me at the other drive through end with nothing but a poor attitude and a smart comment. To give you an idea my twelve year old daughter even commented on the actions of the employee. I can only assume that he may have taken offence to what I may have said in tongue and cheek and then has taken it upon himself to think that it would be a good idea to give the customer, me some attitude whilst handing the food over that I had paid for. At this point I decided that I had no trust in the food that had been handed to me and therefore handed it back to the employee and made sure he was aware that I was unhappy with his service. Too be honest I think this is a poor lack of judgment from the young gentleman, but if I don’t take the time to write this review I don’t believe he will learn what the importance of respect is to a customer as well as professionalism. Please ensure that someone has a discussion with this employee because it’s important that there’s and understanding of what the company standards are and that his actions are a reflection of the business. If anyone would like more details I’m happy to provide. End result is I’m most likely a detractor to your business for some time and I’m sure anyone in the executive team understands the effects of customers with poor experiences. I’m $19.20 out of pocket and my daughter now upset had to eat a bloody Mc Chicken Burgerud83dude02 On a positive note your app is good and user friendly and I hadn’t had a poor experience up until tonight. I’ll await your reply.

Trying to cancel an online order , one store tells me to phone other....other store has no voicemail ....frikken useless KFC

Absolute appalling service, ordered on app, then waited 20 minutes to get it, no apology.

They were swamp cars all over the place but they pulled it off very wellnDidn't have to wait for to longnnGreat job guys and girls

nice staff