Di Lorenzo Tiles Pty Ltd

My sales Julie provides professional service during the whole process. Tiles are in very good quality, worth the wait.

Di Lorenzo Tiles at Castle Hill are professional and care about customer service. Danielle was exceptional with our order and ensured a very smooth transaction and delivery.

Would pay $10,000 to NOT use them. Cut corners, unhelpful admin staff, wouldn't recommend them to my grandma.nDiLorenzo are the only supplier we were allowed to use for our Eden Brae homes build. They must get excellent kickbacks for continually giving them service, and this must be the only thing keeping DiLorenzo afloat.nAPPOINTMENTnThey're ridiculously expensive, we can't be refunded any labour costs by cancelling them, so decided to take a chance and use them, new home, splash cash, etc etc. Our upgrades would have been cheaper even if we forfeited labour cost and got an actual professional tiler in, but we weren't allowed to cancel wet areas, so figured use them for hybrid flooring all through downstairs, and carpet upstairs.nWe didn't get any drawings, or visualisation of any of the wet areas which most builders do actually provide...nBUILD (REORDER)nThey apparently tried to contact us many times (they didn't - even once... no emails, and no calls even though they were fine booking us by phone and emailing confirmation of appointment)... They were due to lay the tiles, but failed to inform that the tiles we had paid for, and selected were now out of stock for our build (yet, even today they're still offering them to people to use, but when it comes to build they also inform them out of stock. If they're not in stock, and won't be. Don't sell them??), they had known there wouldn't be stock at least two weeks before site supervisor asked us if they'd contacted us, given they were due to be laid the next day, immediately we contacted them, left work, drove 2 hours to get to the showroom to reselect tiles which were a lesser tile but no refund on the difference, but of course offered to 'upgrade' again at another astronomical cost.nThe reselected tiles then apparently held up the build for another three weeks as they were ordered and supplied pushing back all other trades, costing us 3 weeks in bills, rent, mortgage etc.nBUILD (CONSTRUCTION)nSneaky, unprofessional, and cutting corners.nWe had paid an extra $3500 over standard, for one bathroom to get larger ceiling height tiles, they initially were installed at a standard height. We informed the Site Supervisor who had them return, only to have them install two half tiles on top of each other for a poor excuse of a finish. Site supervisor apologised and said that they're coming out again to replace the top row with a full tile. Finishings in the rest of the bathroom were average at best.nWe also paid a huge premium for thick underlay in all the carpeted areas, mind you - any run of the mill budget carpet layer will provide minimum 9mm at no extra cost because less is uncomfortwble, DiLorenzo consider this their best product and a premium upgrade. They ended up installing the thinnest perhaps hoping no one would check. At our PCI, I requested the underlay be revealed because it was very thin, and upstairs was loud to walk on. Lo-behold the thinnest underlay was installed. Now we risk losing another few weeks on our settlement but I'm sure with all their return trips, they still make a profit on the margins. All because of either incompetence, or willingful deceit. I imagine they get away with some of this on builds too, and reap the profit.nI just hope their warranty holds up for all the premiums we paid, but it seems from other reviews from other Eden Brae builders, they also pass the buck and ask you to file an insurance claim on shower bases leaking through the walls and into other rooms. We almost can't wait to rip it up.nTerrible 0 stars. We've been robbed at every stage. So glad I can buy tiles elsewhere and have anyone BUT DiLorenzo do our alfresco and porch.

Worse customer service experience ever. I am building with one of the home builder and they use Di Lorenzo. I visited the Castle Hill store many times and each time the service was pathetic. No one to assist - all siting behind their computers, if you ask questions they are so rude and doesn't want to help at all. They are either lazy or have no knowledge at all.

The best time to judge a supplier is when there is a problem.nnWhen we had to source a feature wall tile for our bathrooms a few days before tiling commenced, Di Lorenzo Castle Hill made the selection and ordering process seamless. They provided design advice, sourced the quantities and arranged delivery.nnThey showed empathy to our problem, professionalism and made it happen so there were no delays with the build.nnWe couldn’t thank Aria and Rafael enough.nnI highly recommend DiLorenzo Castle Hill as a supplier of a wide range of beautiful and high quality tiles, and exceptional customer service.