Genesis Health and Fitness Cairns City

Was told that coaching area equipment can be used As long as it doesn’t impede sessions , which is fair. However , a trainer waited until a group session was Halfway through before telling me he needed the cross trainer I was using for his group. He Could have told me that at the beginning , before his class started and not kicked me off the machine during the session with everyone watching me. I understand that there are designated areas but that was poor communication and it wasn’t a good experience.

I just moved to Cairns and I really wanted to try your gym out. I applied for a 5 day trial in the morning and spoke to a lovely guy and he allowed me to sign up. I came back at 5:30pm to use the gym on 21/09/20 and waited outside for 5 minutes whilst being ignored by the woman on the front desk. After i was let in, I waited another 5 minutes to be rudely told I couldnt do a 5 day trial as I don't have proof of address yet. She then rudely told me again I needed a local card and that I couldn't go in. I'll join F45 instead, no issues there. Thanks, Sam

This is a great gym! Centrally located and a very friendly and helpful team. Group classes are awesome & equipment & facility is always kept clean.

Gym has everything you need, though the equipment is for the most part average. There are often missing carabiners from the pin weight machines. I think other members are responsible for the misplaced items, though the gym should really be on top of this. A really good thing that genesis did for me though was cancel my membership early, due to the rona and related financial constraints. My partner and I dealt with Kieth via email to get this done. While Kieth did end up getting our cancellations sorted, his demeanour was someone righteous, blunt and condescending. Furthermore, he never got back to us to inform us that he’d successfully cancelled our memberships. It took me to ring head office to find out that he’d done what he said he would. That being said, my experience with the staff has been pretty good. Wouldn’t take Kieth out for dinner, but the others are really quite pleasant. I think they could do a bit more to ensure the tidiness of the gym. Often it seems there are weights strewn about the gym and staff could be tidying it up or educating the members that are responsible, but alas, the appeal of the seats at the front counter seems to have a much stronger allure. Locally, and more affordable, in my honest opinion, if you can get to PCYC, your money gets you a lot more and for less.

Really friendly staff. Perfect open hours, clean and clear covid 19 procedures. Great staff accomadating my PTSD. Couldn't be happier with everyone involved. Keep it up