By Design Shutters

Will come to your house, take your deposit and then disappear, wont return your calls or text messages. I'm also talking to a number of other people that this has happened to. DONT ORDER BLINDS FROM HIM. The positive reviews are his family and himself. He never picks up his phone when you call because I can only imagine how many other people are trying to call him for their money back.

Craig will take your 50% deposit and you wont see your blinds or money back. Unfortunately this has happened to a number of people I have spoken with, he has scammed $1000s from hard working individuals and families. DON’T DEAL WITH THIS COMPANY!

Happy to take your money, and then provide every excuse under the sun as to why your order is delayed. Only supplied shutters after threat to fair trading. Would not recommend.

It might take several months to see the job done or like me you may never see those days. When I called him to ask after 1 month what is going on, he did not answer my phone calls. Once I called him 20 times in a day he still did not turn up. At the end I prepared all my documents to apply Tribunal and left him a message and made a complain to hipages. Finally after 2 months I received my deposit back. Each time when you call Crack his story changes once he told me he is on the way to get my blinds which was ordered from China. Once he said he has health issues. Other days he did not even answer my phone calls. When you go through the reviews you can see his feedback about himself :) and some feedback from people who have same surname with him. If you do not want to suffer like me, pay more but choose a good company.

NEVER, ever use this company. You will pay your deposit and come up against every excuse in the world as to why you’re shutters aren’t being installed. You will struggle to get a refund. You will not get your shutters. Craig Snelling will blame Covid, Chinese New Year, sore thumb, in hospital, problems on the dock, sick kids, it goes on. Shonky shonky. So many unhappy customers out there without shutters and NO refund. I wish I could give him zero stars! BE WARNED.