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Detailed Information
Openning hours
  • Monday 8:30 AM – 4:30 PM
  • Tuesday 8:30 AM – 4:30 PM
  • Wednesday 9:30 AM – 4:30 PM
  • Thursday 8:30 AM – 4:30 PM
  • Friday 8:30 AM – 4:30 PM
  • Saturday Closed
  • Sunday Closed
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Department of Transport and Main Roads Customer Service Centre Chermside
Department of Transport and Main Roads Customer Service Centre Chermside
Department of Transport and Main Roads Customer Service Centre Chermside
Department of Transport and Main Roads Customer Service Centre Chermside
Reviews
Angel H. (05/24/2021)
The place definitely need a much need renovation. The chairs looks a bit daggy and worn out. With all the revenue gained from every possible scenario some of which exaggerated they should be able to afford. Long queues.ud83dudc4eud83dudc4eud83dudc4e Long waiting time. Lack of parking because they share the parking with the Department of Corrective Services and Uniting Care not enough car spaces let for customers. Carpets looks dirty and worn out. Very cluttered insideud83dudc4eud83dudc4eud83dudc4e❌❌❌
Yiying Zhou (12/29/2020)
If I could give 0 star I would. Incompetent and rude staff. I went in to get my identification verified for my learners license. On the website they said temporary visa is one form of accepted category A document.nnI printed my visa grant letter out but was turned away as they said it’s not accepted.nnThey didn’t mention why it’s not accepted and just said we cannot accept it without further explanation.nnI then ring them later on but the phone line was cut and could get through. When I finally called the main contact centre. The lady Michelle don’t know why the visa is not accepted. After checking with her colleague, she said department of immigration stopped issuing visa label since 2015 and said any visa after that will not be accepted. I said so what about people getting digital visas. She simply responded that no newly issued visa will be accepted after 2015.nnIs this for real as it’s clearly listed on the website that temporary visa is accepted. Can anyone advise what is true??? Or at least take temporary visa out from the website as a valid category A document.nnVery disappointed at the service and being turned away without reasonable answer!
Iron Y (05/23/2021)
Went there to get my licence transferred yesterday. The lady at counter 2 is very friendly and welcoming. She spent time patiently answering my question and explained my situation to me.
Saeb Amini (03/01/2021)
Clean, well-organised office with friendly staff. Felt welcome by the smiling security guard and Holly who was particularly helpful. Although there was a paperwork issue that prevented immediate progress for what I wanted to do, Holly made sure it's followed up and then called to let me know when it was resolved so I could continue by phone without having to go back to the office. Great overall experience :)
Robert Green (06/14/2021)
Car park has far too few places to use and the limited number of people allowed inside the office means customers are queued for over 40 minutes to even enter the building... if at all possible don't visit for face to face service
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