St John of God Mt Lawley Hospital

A HUGE thank you to the AMAZING Dr Nathan and all of the SJOG Mt Lawley staff for my unforgettable VBA2C I had three weeks ago.nDr Nathan went out of his way to ensure my dream came true, and I only wish I knew about him before I had my first baby!nIt really was an amazing experience and I can't thank you all enough!

Yesterday was my first visit to SJOG Mount Lawley and when i walked through the main reception i was greeted with this friendly tone from Sandy the receptionist / switchboard operator. Whilst waiting for admissions i had the pleasure of listening to Sandy acknowledge patients face to face and over the phone and her demeanour was welcoming. I felt re-assured and comforted sitting in the waiting room that if this the first person i have seen and she has such a friendly disposition i am at the right place and will be taken care of.nThe only critique i have is...please consider upgrading the reception/waiting area at the main reception - when the sliding doors open the gust of wind was rather chilly (bearing in mind that most of the patients waiting have been fasting and as such our body temperatures are low, we feeling apprehensive, first time patients scared of the unknown..) which made this uncomfortable. i would hate to think what it feels like during winter.nThank you to the nursing staff and surgeon for an awesome experience and if i ever have to have another procedure i certainly will opt to come back to Mount Lawley.nSandra Angrilli

Never have my wife and I been so thoroughly disappointed with the quality and service provided to us by a so-called private hospital. I can list out 20+ of the glaring issues that we experienced while we were at St John of God Mt Lawley. The only reason why we even opted for Mt Lawley is that our doctor (Perkovic, God bless her soul) had her clinic there and the fact that my wife works at Subiaco and she wished to have a ‘private’ delivery. But no, we are not going there anymore.nnLet me give out 5 of the most prominent ones here so that since it is a public forum, they will at least know people who are planning to opt for them are reading. I am not going to take names, but I will commend the two midwives who did a tremendous job while they were on shift for my wife.nnNumber 1. Midwives are not supposed to come and tell a woman who just had a C-section, that they are busy! (when the entire floor had only maybe 5 babies) and that if we need any help, they can buzz us. I do not care if you are a ‘senior experienced staff’ but lady, I would have sued you if I was there when you made that statement.nnNumber 2. All women do not have the same size of breasts. So, when a patient needs a breast pump, you need to have options. Not stare at my wife like she is speaking Greek or Hebrew to you.nnNumber 3. When we do buzz for some help, we do not mind waiting for 15 – 20 minutes. Not expect to see the entire floor empty with only one nurse in the neonatal (who was by the way equally rude) and not get any attendance at all.nnNumber 4: No, you do not have quality benchmarks. If a serious quality check had been done in the unit, most of the midwives there would have clueless about policies and procedures, let alone caring for their patients. You are supposed to have patient interaction and handovers at regular intervals no matter how busy you are.nnNumber 5: If we wanted to a DIY hospital to check in and check out. I cannot believe that the ward clerk dared to tell me that she does not have a customer feedback form. And that for any of my requirement, I can speak to my nurse. In addition to this, my wife and I had to do our check out ourselves??? What cheesed me off is that while leaving. Ms Ward Clerk, you do not offer us a teddy bear after confusing us on where we should get the medicines. We don’t want your teddy bear.nnThe only two people who knew their jobs were Midwife Rebecca who attended us while my wife was induced and took extra care of her. And Midwife Joan, who helped us in the middle of the night without being told or asked when we needed to rest.nnPeople, most of you do not know what to expect in terms of care and service. That is why you see nothing wrong with any of the service they provide, but trust me, do a session at SJOG Subiaco or Murdoch and then go to SJOG Mt Lawley, you will see why Lawley is super sub-par. Always speak to professional and take advice from people who are experienced and then make your choice.

I have spent some time at orthopaedic rehab at St John of God in Mount Lawley.nI would like to thank all nurses, who are doing such a wonderful job . I will be always great full for care, patience , help, curtesy you have shown me during my stay, while I was recovering and working remotely.nSpecial thanks to : so very kind , sweet , gentle , lovely Asmeta , down to earth full of life and sense of humour Stacey,nBeautiful understanding Ash, always smiling always friendly Christina, caring quiet and efficient Joshua, student Timothy who possesses so much of common sense knowledge and heart he deserves the highest marks, Michelle - who provided me with practical advices which made a huge difference, efficient ,kind ,thoughtful to the end Zora - without you the place would never be the same - you are one of a kind, Coleen who was always there to sort things out. Physiotherapist Ella - patient , kind but strict, Eden - hard working physiotherapist who “ gets” people and their needs, vivacious full of life Occupational Therapist Ireene- using common sense ,delivering what individuals need - while cutting out nuisance, Doctor Crawford - so sorry I met you so late as you did so much for me, explained in proper , professional way so much , and organised what I needed , night shift Indian nurse who made sure I was ok and my precious iPad did not end up on the floor,.and all other nurses. .Each one of you is highly caring, highly skilled, highly professional, You are worth your weight in gold for services provided to humanity. I truly appreciate all you have done for me, from the bottom of my heart- Huge thank you.You are the best.nI must not forget to mention hard working , polite , important and efficient kitchen staff, Loretta, Tom, beautiful young lady with pony tail - always smiling , and young gentleman who studied and worked , and who always remembered how I take my tea. The chefs I had never met ,who cooked home made ,healthy and really delicious meals. Always smiling courteous cleaning team .nYou made a horrible , sad , unfortunate situation - bearable , humorous, and I could not have made it without you.nLove you all. ❤ufe0f

Best of the best dr smith and the team. Wonderful midwives I am very thankful to all the staff members ud83dude0dud83dude0dud83dude07ud83dude07ud83dude07