City Beach - Macquarie

I visited the Macquarie centre store on 11/2/20 around 12:30pm and experienced unfriendly and rude staff and poor customer service. In particular a girl in her early 20's with dirty-blonde hair, who shocked me with her appalling attitude. I work in customer service too, it isn't that hard to smile. Definitely avoiding the City Beach in the Macquarie centre as I felt unwelcome and uncomfortable.

My friend and I decided to go on a normal outing at Macquarie Centre on the 19th February 2020. Going into one of our favorite stores City Beach we were absolutely shocked by the customer service given. The employees working there were extremely rude and was acting suspicious toward us. After trying on some clothes and giving them all back, we went to exit the store only to be greeted by not one but two security guards. Just to check our bags because they assumed we had stolen which obviously wasn’t the case. Feeling uncomfortable, embarrassed and completely confused we thought it was only right if we filmed it. Both the security guards and employees started yelling at us calling us immature and rude. This situation was both unnecessary and unfair towards us considering the fact that we were both only 15. They straight away assumed that we had stolen and calling two security guards on us which we believe is APPALLING and we recommend no one come here.

My daughters friends all shop here so she asked me to take her. Staff were very helpful and friendly. I thought it was difficult to find sizes and some of the clothes were so high, we had to get someone to hep us. My daughter managed to find some great clothes so overall it was a success.

Amazing customer service.

Speedy refund process on an item purchased online, thanks