House Shell Harbour

Deplorable service ... went to store at 4:55 on a Thursday doors closed lights on website said open til 9 ....waited til 5:01 staffmember named nakalah emerged from store i asked what time the store closed she advised 5 and asked what time it was in a smug tone i said 5:01 she said whats the problem then? I advised her i had made a special trip to the centre to purchase new frying pans and the website said the store was open til 9 she said in an aggressive tone what do you want me to do about it and stormed off ....

Like another review we wanted to return a frying pan that they recommended but got terrible reviews when we checked it out at home. They refused a refund but gave us a store credit instead, which we have no use for. This is a terrible policy so instead of keeping me as a loyal customer, I will never buy from them again.

Tried to return items that were still wrapped when bought as we realised they weren't suitable for what we needed.nThe store refused to provide a refund on the products, and were not particularly polite about it.nWhen we purchased, the (same) sales rep could very clearly see we were unsure about whether it would be suitable, but never once mentioned the no-refund policy!nThere are no readily visible signs anywhere near the POS to say they will not refund (unlike most decent businesses in this country!)nnLooked it up on the main website, and can see they have a policy if you buy in store they won't refund for what they deem to be 'change of mind'.nHave spent A LOT of money in this store over the years for personal and business items (restaurant) but will now not continue to do so.nAs a business owner, I believe the measure of a business is in how they handle issues. They have not handled this well at all.nTried to contact HQ to discuss - no response at all. They really cannot say or do more to show they don't care.nnPoor policies + poor customer service = go elsewhere.