Electrolux - Doug Smith Spares

I sent an email at 10.20 PM and I missed Jane's call at 11 AM the next day, but she replied my email anyway. I managed to get to the store that evening before it closed. I was pretty sure I knew what I wanted, brought my broken fridge fan motor just in case, and Jane kindly did a triple check to make sure I was buying the right thing. If it turned out the problem with my fridge was not the motor fan, she said I could return it as long as it was within the next few days. Good news. The fan motor works. I bought a motor for a Westinghouse for around $65.

Wonderful company, excellent variety of parts, great customer service. Needed an element for my oven, got the part number from website but they were temporarily out of stock but recommended their Granville store which had the item in stock. Drove to Granville and purchased without hassle and installed and works perfectly. I highly recommend Doug Smith Spares.

Despite all the promise of same day delivery on their website, and a specific request for a same day service, it took 6 days for a small parcel to travel from Pymble to Rouse Hill.nTotal lack of communication with the only advice received being an email on the day of purchase to advise the item was being prepared and then a text message on the day of delivery.nThe pricing is ok and the website is reasonably easy to find what you need, just ignore any promises of delivery timeframes. Only to be used if time is of no importance and you can't find the part elsewhere.

Great customer service from Alex. He was super focused on helping solve a problem and extremely helpful with advice and tips. Thanks!

Excellent service. They had the part I wanted. Street parking was free ( no parking meters).