dusk Narellan

Big thank you to Ebony at Dusk Narellan, who helped us choose a Xmas gift for our son's girlfriend. I have worked in customer service for over 35 years, and I was impressed with her professional and friendly attitude.

Awesome store. Great staff. Reasonable prices

Completely rude and uninterested staff. I was in the store for around 10 minutes browsing a last minute Mothers day gift and the 2 staff members did not even say a single word to me. No hello? No recommendations?.nKeep in mind I was the only customer in the store for the entire time. The candles did smell very nice and I did eventually purchase some but the staff looked like they wanted me out of the store ASAP.nnThis is the first time I've bought candles in a retail store as I usually buy online, and I'm sure not all stores are like this BUT I NEVER RECOMMEND THIS STORE and I will never be coming back.

Went in the store,two women standing behind the counter,couldn’t even be bothered greeting me,didn’t even look at me,I walked around the store and they just talked to each other,no offer of help no interest.will never enter this store again,the rudest staff I’ve ever encountered

I have worked in the sales industry for years, even at high end prestige car dealerships, but the best and most personal customer service I have ever witnessed has been at the Dusk Narellan store. My puppy tipped over and smashed my girlfriends oil diffuser which held a lot of personal value which has been discontinued for quite some time and in a simple 3 minute phone call Celeste dropped what she was doing, made some enquiries and found a direct replacement available for me to pick up today at another store. To some it’s a small thing that “is part of the job description” but it goes much further than that.nnOnly 2 months ago they assisted getting a replacement power cord aswell.nnEvery time I have walked in that store I have been treated as if I’m buying a $20,000 watch by every single staff member.nnThank you Celeste and the team. Your efforts do not go unnoticed.