Blacktown City Council

Feedback on customer service re bin servicennCustomer service has been satisfying when calling council until 22/4/21 at 10.10am.nnLady who picked up the phone was rude. You should let people finish talking before interrupting.nnBlunt tone of voice showing that you didnt care about your job and customer who are paying council rates.nnShe needs an intensive customer serviçe training.

So it's been quite a hassle trying to get a compost bin. Save yourself the hassle and just buy a compost bin from Bunnings.nnWhen I first when in to council on 20 April 2021, I was hoping it would be fairly straightforward, just pay, get the rebate with showing proof of address, and pick it up and go. However it wasn't that simple.nnAfter waiting for about 10 minutes I needed to fill out a form, show my driver's license, put in a rebate request, and pay. I was given a receipt, and was told that it would be delivered to me. On the 22nd of April I got an email asking me to send the receipt in order to get the $25 rebate, which I did on the 26th.nnI called on the 14th of May because I hadn't received the compost bin. After I gave my receipt number, I was told that someone would call me back. I called again on Monday 17th May as nobody called me back. I was advised that it would be delivered by the end of the week. Well it is now Fri 21 at 11 pm, and I haven't received it.nnTo make it more of a hassle, they sent me a cheque for $25, with Westpac. Now I would need to take it into Westpac to bank the cheque. I won't be surprised if I have to open a Westpac account and go through KYC in order to bank it.nnIf I knew it would be this much of a hassle, I would've just gone to Bunnings to buy one.

Please take more time to remove the rubbish so it can be taken away properly we pay our rates in full.nnDo not rush and leave our streets littered with mess which attracts rats plz have respect for the residents.nnEvery week we clean up after you, it's time to lift the bar for blacktown.

One of the very progressive councils in NSW. They can improve their application processing timelines.

Front end staff is fabulousnManagement is hopeless increasing rates every year more and more